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Webhook sent does not include system Comments field even though it fires on trigger.

Allen Culpepper
Allen Culpepper Dec 06, 2022

I opened a support ticket on this but I'm under the gun so wanted to reach out to the community as well.

 

I have an automation rule which fires on comments and the trigger works and it sends the webhook. I send standard POST issue body json data. It includes all the fields except the system Comment field. It actually sends a custom field called "All Comments" (scriptrunner field) which isnt even configured for this projects screens.

"customfield_11107": "Nadim Nabi : Mon Dec 05 15:51:02 EST 2022 : Here is a comment<br>Allen Culpepper : Mon Dec 05 16:11:56 EST 2022 : Comment from Allen<br>Allen Culpepper : Tue Dec 06 10:34:56 EST 2022 : Test comment for new webhook rule",

Version 8.1.0

 

Here is what we expected (from system jira webhook)

<comment type="object">
<self type="text"
>https://xxxx-jira.cisco.com/jira/rest/api/2/issue/105719/comment/90453</self>
<id type="text">90453</id>
<author type="object">
<self type="text"
>https://xxxx-jira.xxxx.com/jira/rest/api/2/user?username=axxxx</self>
<name type="text">axxxxp</name>
<key type="text">xxxx</key>
<emailAddress type="text">xxxx@xxxx.com</emailAddress>
<avatarUrls type="object">
<__34_8x48 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?avatarId=10122</__34_8x48>
<__32_4x24 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?size=small&amp;avatarId=10122</__32_4x24>
<__31_6x16 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?size=xsmall&amp;avatarId=10122</__31_6x16>
<__33_2x32 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?size=medium&amp;avatarId=10122</__33_2x32>
</avatarUrls>
<displayName type="text">Allen</displayName>
<active type="boolean">true</active>
<timeZone type="text">America/Chicago</timeZone>
</author>
<body type="text">test sending to webhook</body>
<updateAuthor type="object">
<self type="text"
>https://xxxx-jira.xxxx.com/jira/rest/api/2/user?username=xxxx</self>
<name type="text">xxxx</name>
<key type="text">axxxx</key>
<emailAddress type="text">axxxx@xxx.com</emailAddress>
<avatarUrls type="object">
<__34_8x48 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?avatarId=10122</__34_8x48>
<__32_4x24 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?size=small&amp;avatarId=10122</__32_4x24>
<__31_6x16 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?size=xsmall&amp;avatarId=10122</__31_6x16>
<__33_2x32 type="text"
>https://xxxx-jira.xxxx.com/jira/secure/useravatar?size=medium&amp;avatarId=10122</__33_2x32>
</avatarUrls>
<displayName type="text">Allen</displayName>
<active type="boolean">true</active>
<timeZone type="text">America/Chicago</timeZone>
</updateAuthor>
<created type="text">2022-10-21T17:05:27.640-0400</created>
<updated type="text">2022-10-21T17:05:27.640-0400</updated>
</comment>

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Bill Sheboy
Bill Sheboy
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Dec 28, 2022

Hi @Allen Culpepper 

I am curious: what did you hear back from the Atlassian Support team on this one?  Thanks!

Kind regards,
Bill

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Allen Culpepper
Allen Culpepper Jan 26, 2023

Hi Bill,

It is not supported, they added a feature request to include comments in the issue data. For now I do a workaround and add the last comment into a field which gets sent automatically in json format.

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