I want to move the ticket from one status to another if it reaches the Date and Time given in the "Change Date and Time" field while creating the ticket.
Welcome to the community.
Go to project settings -> automation and add new rule. Use Scheduled trigger and provide a JQL (Ex; due (or your customer date field) < now()). Then add an action (Transition Issue) and choose the destination step for automatic status change.
Hi @Tansu Akdeniz ,
Thank you for the quick response!
For the Scheduled trigger, when do I run the rule? will there be any specific time frame? Because tickets gets created every day or even every hour.
Ticket 1 - My Date picker field data is 08/14/2022 12:30 PM while creating the ticket.
Ticket 2 - My Date picker field data is 08/14/2022 1:00 PM
Let's say, my issues (Ticket 1 & Ticket 2) are at To Do status. When I reach the above time, these should move to In Progress.
Trigger - Scheduled
Action - Issue Transition to In Progress.
Do I need to run the rule for every 5 mins? 30 mins? 1 hour? or 1 Day?