Goal: When a Jira ticket in the DEV project is transitioned, I want the linked Jira Service Desk ticket to transition from Open > In Progress > Done as well.
I have a legacy automation set up for this already that used to work before but it stopped working at some point. So instead of troubleshooting that, I thought maybe I'd take this opportunity to move the automation to the new UI/UX.
However, when creating a new rule, I don't see a way to set a trigger for "if a linked issue is transitioned". Anyone have any ideas on how to do this?
Hi @Maliha Khan
You don't have to search for "if a linked issue is transitioned". You could use something like the following image, although currently I don't have the time to test it:
However the logic is simple:
Hi Maliha --
I think you need to flip your logic.
The trigger would be on whether a ticket in ANY project is transitioned to In Progress or Done. You would then need to check if it is in the DEV project. If so then you can select a Branch of Linked Issues, and if the project for the linked issue is your JSD project, transition it to the very handy option of Destination status: Copy from trigger issue.
It'll look something like this:
Let us know if you run into any issues.
Hi Everyone, In this roundup we combine all the jira automation rules to sum up story points across different issue types. We start from the lowest level, summing up story points from sub-tasks t...
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