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Goal: When a Jira ticket in the DEV project is transitioned, I want the linked Jira Service Desk ticket to transition from Open > In Progress > Done as well.
I have a legacy automation set up for this already that used to work before but it stopped working at some point. So instead of troubleshooting that, I thought maybe I'd take this opportunity to move the automation to the new UI/UX.
However, when creating a new rule, I don't see a way to set a trigger for "if a linked issue is transitioned". Anyone have any ideas on how to do this?
Hi @Maliha Khan
You don't have to search for "if a linked issue is transitioned". You could use something like the following image, although currently I don't have the time to test it:
However the logic is simple:
Hi Maliha --
I think you need to flip your logic.
The trigger would be on whether a ticket in ANY project is transitioned to In Progress or Done. You would then need to check if it is in the DEV project. If so then you can select a Branch of Linked Issues, and if the project for the linked issue is your JSD project, transition it to the very handy option of Destination status: Copy from trigger issue.
It'll look something like this:
Let us know if you run into any issues.