Unclear error when creating a task via automation

[Nofar Ben Kereth]

Hey,

I set up a rule that created a task in a Personal project (my, i'm the admin there). But it shows a weird error I can't understand. 

[Nofar Ben Kereth · Accepted solution]

Found the solution - when I specified the issue type instead of choosing "Same as" it worked 

[Nofar Ben Kereth]

It seems the problem is in the source project as the IDs in the error belongs to it. Any suggestions?

[Dan Tombs]

Hi @Nofar Ben Kereth

Does the automation actor have access to the project? If it is using the standard automation user, then make sure the apps role has access to the project in the permission scheme.

Dan

[Nofar Ben Kereth]

The actor is Automation for Jira - how can give it permission? Doesn't it already have it by defualt? 

[Dan Tombs]

@Nofar Ben Kereth

Can you send a screenshot of the permission scheme. Specifically browse project and create issue permissions.

Dan

[Nofar Ben Kereth]

Since its a Personal Tasks project, it doesn't have a scheme. Adding the Access settings 

[Dan Tombs]

@Nofar Ben Kereth

Switch the automation actor to you to see if this resolves the issue.

Dan

[Nofar Ben Kereth]

Just switched to myself and same error shows.. 

[Rilwan Ahmed]

Hi @Nofar Ben Kereth ,

Please check if you have same ticket type in NOFI project as similar to that you created in Your personal project. 

i.e.

• If you create BUG ticket in your personal project, then NOFI project should also have BUG ticket type
• If you create TASK ticket in your personal project, then NOFI project should also have TASK ticket type

[Nofar Ben Kereth]

Thanks.

Yes, both have Task and this is what I was trying to create. 

[Rilwan Ahmed]

@Nofar Ben Kereth ,

1. Please check if there is any mandatory/required fields in destination project that are not being filled from automation.
2. Check if the automation rule actor has create ticket permission on the destination project. 
3. Check if there are any other conditions/Validators in destination project ticket type workflow.

[Nofar Ben Kereth]

1. No mandatory/required fields

2. The rule actor is Automation for Jira, as far as I know, you don't need to give it special permissions.

3. Nothing..

The only thing I can think of is that the destination project is a Personal Task type.. 

[Rilwan Ahmed]

@Nofar Ben Kereth 
You need to add "Automation for Jira" user to create ticket permissions explicitly in your project. You can go to permission checker and see if user really has the permission or not