URLs within Automation emails

[Beth Wilkinson]

I have created an automation that will send an email to specified users when documents have been attached to the subtask. 

Everything is working as expected except that when you click on the URL within the email, it states that "You don't have access to this issue". This happens even with the administrators of the project. 

Any suggestions on what might be happening or is this a bug? 

[Giovanni Melai]

Hi @Beth Wilkinson ,

I think you can try to substitute 

{{url}}|{{key}} - {{summary}}

with

<a href="{{url}}">{{key}} - {{summary}}</a>

Even if I'm not able to reproduce the behavior it seems to me that the link is created in the wrong way.

I hope this helps

[Beth Wilkinson]

Thank you sooo much! This worked perfectly!!!

[Bill Sheboy]

Hi @Beth Wilkinson 

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.  Thanks!

Kind regards,
Bill

[Beth Wilkinson]

It did, but I don't have the mark it as answered like I have seen before. I will try and figure out what happened.

[Mikael Sandberg]

Use {{issue.url.customer}}, that will give you the portal link that the customer can access. The {{url}} that you are using only works for users that have agent access to the project.