So when I send my message I am using the following for the message body.
Following issues have been assigned but not started:
{{#lookupIssues}}
* {{key}} - {{issue.assignee.displayName}}
{{/}}
I only get the issue key though. The assignee name does not appear. Why?
bonus question: is there a way to get the assignment date?
Have you tried using {{assignee.displayName}} instead of {{issue.assignee.displayName}} ?
"issue" is not a valid key in the {{#lookupIssues}} smart value.
The best you can get in the {{#lookupIssues}} is the issue's last updated date, using {{updated}}, however this may or may not be the date the assignment took place.
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