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Trying to set remaining estimate to zero when a story is closed but its not working

Using Jira v8.4.0 and trying to set story level remaining estimate to zero when its closed and its not working

 

Used Edit issue and JSON 

{
"fields": {
"timetracking": {
"remainingEstimate": "0",
"originalEstimate": "{{timetracking.originalEstimate}}"
}
}
}

But it errors as below as extracted from audit log. I added a comment fld at the end just to see if its getting values for originalEstimate and remainingEstimate and it does as I can see the values in the comment field

Edit issue

No fields or field values to edit for issues (could be due to some field values not existing in a given project):NIP-15474Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -Time Tracking (timetracking)

Comment on issue

Comment added to issue{{timetracking.originalEstimate}} {{timetracking.remainingEstimate}}

 

Also tried using system field "Remaining estimate" and it didnt work either.

1 answer

1 accepted

I tried solving myself.

 

Looks like Jira automation cannot edit fields once the trigger is on an issue being closed as it perhaps doesnt find the object/fld anymore. So I had to add addl. action to transition the issue back to "Re-opened" status and edit the remaining estimate fld and then transition back to "Copy from trigger issue" status which is either closed/done in my case.

 

Also I leveraged edit issue fld "Remaining estimate" and didnt need to use smart value/JSON

@Sreerampavankumar Govindarajula did you end up setting up the JA specific for transitioning to Close, or is it a job that works on any transition?  I have the same exact problem trying to update a field, because our Closed status has  jira.issue.editable property set, and we don't want to remove it.  (and thus, by the time the trigger fires, the issue is closed, and uneditable).

I would prefer to find a way to temporarily change that property to do the editing, but I think your solution is better for containment to just editing that issue.

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