Hi Team,
I have this error in my automation "Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty." the thing here is that the address field is the reporter of the ticket, so I can't find the error of why it is no working. All tickets have reporter.
Hi Mariano.Santoiano@teladochealth.com
The way your rule is constructed, it will try to send an email for each issue provided by the trigger.
And so I hypothesize that one, or more, of the issues have a Reporter / user that has either been deleted or deactivated in your Jira instance. You could test that by running the JQL from the trigger stand-alone and reviewing the reporters.
Kind regards,
Bill
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