You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Hi Team,
I have this error in my automation "Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty." the thing here is that the address field is the reporter of the ticket, so I can't find the error of why it is no working. All tickets have reporter.
The way your rule is constructed, it will try to send an email for each issue provided by the trigger.
And so I hypothesize that one, or more, of the issues have a Reporter / user that has either been deleted or deactivated in your Jira instance. You could test that by running the JQL from the trigger stand-alone and reviewing the reporters.
Kind regards,
Bill
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.