Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Ticket not moving to waiting for customer stage

Tried to move ticket to waiting for customer stage but it reverts to waiting for support stage


what might be the reason for this problem?

1 answer

1 accepted

1 vote
Answer accepted
Suzi Firth
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 15, 2023

Hi @Basavaraj Sangote 

Take a look at your workflow and see if the transition requires any conditions to be met before the transition is allowed. 

As an example: This transitions isn't allowed unless All Sub-tasks are in one of the following statuses


Okay, Thank You for your kind response

Like Suzi Firth likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events