Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Ticket not moving to waiting for customer stage

Basavaraj Sangote March 15, 2023

Tried to move ticket to waiting for customer stage but it reverts to waiting for support stage

 

what might be the reason for this problem?

1 answer

1 accepted

1 vote
Answer accepted
Suzi Firth
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 15, 2023

Hi @Basavaraj Sangote 

Take a look at your workflow and see if the transition requires any conditions to be met before the transition is allowed. 

As an example: This transitions isn't allowed unless All Sub-tasks are in one of the following statuses

Capture.JPGSuzi

Basavaraj Sangote March 15, 2023

Okay, Thank You for your kind response

Like Suzi Firth likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events