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Sum up numbers in custom field of chilled issue - by Lookup + {{sum}} isn't working

Eliyahu Klein August 7, 2023

I run an automation that I built according to all the instructions I saw and for some reason the automation does not bring me the value I need.

 "Linked bug count" is a number field , All fields have a value, and Audit log is steel empty!

Can someone tell me where I am wrong?image.png

1 answer

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Sayed Bares _ServiceRocket_
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August 7, 2023

@Eliyahu Klein There is a typo with lookupissues it should be lookupIssues

Eliyahu Klein August 7, 2023

Wow I can't believe it, so simple.

You're right.

Thank you!

Bill Sheboy
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August 7, 2023

Hi @Eliyahu Klein 

Adding to this answer...another thing which can cause this problem is having the incorrect smart value for a field.

Smart values are name, spacing, and case-sensitive, and when have the wrong one they typically return nothing / null instead of an error.  To confirm the smart value for a field you may use this how-to article:

Kind regards,

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