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Smart Values for CSAT

I'm trying to access the satisfaction settings on a service desk in automation via smart values when the satisfaction values change (are updated / added by a user)

Satisfaction value rating:
{{issue.customfield_10226.rating}} <- the customfield for Satisfaction

Satisfaction Comment:

I get blank values for both, am I doing something wrong?

1 answer

0 votes
Bill Sheboy
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Sep 21, 2022 • edited

Hi @Larry Katz 

When I need to find the available smart values for an issue, I use this how-to article:

Essentially you find an example issue which has your data, call the REST API with a browser, and then search for your field name.  Do this will help you find the correct name, spacing, and capitalization for the available smart values.

Update: I found this suggestion in the Code Barrel backlog, and it shows some of the smart values you asked about:

Kind regards,

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