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Smart Value: Comment from current issue screen?

Hi guys,

I want to send a custom e-mail when issues transition to a specific status.

During this transition, there is an issue screen, so the user can leave a comment during this transition.

In case there is a comment, it should be included in the e-mail.

So far it's quite easy with Jira Automation:

  • Trigger: Issue transitioned
  • Action: Send Mail
    • using this smart value in the mail body: {{issue.comments.last.body}}


Works like a charm. But: in case the user leaves no comment during the transition, the above automation will just use the latest comment on the issue in the mail body.

But in this case, no comment should be included in the e-mail!


How do I implement this?

PS: Here is the documentation about using comments as smart values. It did not help me.

2 answers

1 vote
Yvan Martin Atlassian Team Nov 08, 2020

Hi Martin,

Developer from Automation here.

Unfortunately we don't receive an event containing both the issue transition and comment together, so we cannot provide a reliable smart value that would indicate that comment came from that transition screen.

You would have to use last comment like you have, potentially you could also check the created date was within a certain timeframe like another user suggested, but there's no guarantee on ordering if that issue comment would have gone through. Adding a "Re-fetch issue data" just before checking last comment might help with that, which might be good enough for your use-case.

Apologies for the inconvenience. 


Hi @Martin Boehme,

I have just tested the following automation rule and I think it would meet your need:

Capture d’écran 2020-10-28 à 11.21.41.png

In the "if" block, you send an email with the latest comment, and in the "else" one you don't.

Let me know if this helps!

- Manon

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