Setting up alerts for items stuck in a workflow

[Ricardo Augusto Pereira de Matos]

Hello, dear colleagues.

Is there any way to set up an alert when an item is stuck for more than 3 days on a Jira kanban board?
I´d like to send an alert to the devs team (through e-mail or Slack) every time this happens.

Thanks in advance!

Best Regards,

Ricardo Matos

[Bill Sheboy · Accepted solution]

Hi @Ricardo Augusto Pereira de Matos 

Yes, you can do that.  Some clarifying questions to help decide options are:

• Are you using Jira Cloud or Server/Data Center?
• And, if using Cloud, are you using a Company-Managed or Team-Managed project?

In general, you can do what you ask with a query:

project = myProject AND statusCategory = "In Progress" AND NOT status CHANGED AFTER -3d

Depending upon your Jira and project version, you can:

• All versions: create and save that filter, create a subscription, and have it send an email on a schedule
• All versions: add an automation rule to send an email on a schedule for issues matching the JQL.  With this option you can also send the message to Slack and other tools.
• Jira Server/Data Center, and Cloud with Company-Managed project: add a card color or quick filter to your board to show the stuck issues

Best regards,

Bill

[Ricardo Augusto Pereira de Matos]

Hello, @Bill Sheboy 

Thanks a lot! This query worked just fine with the second option of the action list you described.

Answering your questions, I believe the company is using Jira Cloud. And in this particular case it´s a Team-Managed project.

Best Regards,

Ricardo Matos