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I'm working in Jira Server, using Automation for Jira Lite to create what should be a very simple rule:
However, when I assign an issue, the audit log indicates that it tries to transition the issue twice. Why is this happening?
At first, the rule was just two components, the trigger and the action. It would return two status entries. First:
Success. Transitioned issues to In Progress
Then the second status:
No matching transitions could be found for issues (with current status):
IDX-2 (In Progress - 3)
I changed the actor to our other admin. (To be clear, I do have permission to transition the issue myself, but I assume you meant change it to a different person who also has that permission.)
To my surprise, changing the actor has resolved the problem!
Thank you!...But also...WHY? Can you explain what caused the problem and why this fixed it? I do not have this problem on any other rule where I left myself as the actor.