Rule to auto close tickets(type:service request) with specific description

[Surya Pindiprole]

Currently we are being spammed with tickets with specific description(attached).How can I create a rule so that JIira can

 auto close as soon as they are created

[Trudy Claspill]

Hello @Surya Pindiprole 

Welcome to the Atlassian community.

Wouldn't it be better to track down the source of the spam and block it? Is the source a legitimate account?

You could create use Automation Rules to close the issue.

Trigger: Issue created

Condition:Summary contains the specified text

Action: Transition Issue to the status that means closed

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

[Surya Pindiprole]

The Alerts are from trusted source and we don't want to set a rule in the mailbox as we  would like to have these tickets created . Currently, they are not a problem but in future we might need them for investigation.

Thanks @Trudy Claspill  . Can you also help me out on how I can set the status as I can't find that option

[Trudy Claspill]

Hello @Surya Pindiprole 

You have the action used to set the Status. Select that desired Status value.

[Surya Pindiprole]

@Trudy Claspill  Thanks. It worked!

[Trudy Claspill]

You're welcome!

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