Rule to auto close tickets(type:service request) with specific description

[Surya Pindiprole]

Currently we are being spammed with tickets with specific description(attached).How can I create a rule so that JIira can

 auto close as soon as they are created

[Trudy Claspill · Accepted solution]

Hello @Surya Pindiprole 

Welcome to the Atlassian community.

Wouldn't it be better to track down the source of the spam and block it? Is the source a legitimate account?

You could create use Automation Rules to close the issue.

Trigger: Issue created

Condition:Summary contains the specified text

Action: Transition Issue to the status that means closed

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

[Surya Pindiprole]

The Alerts are from trusted source and we don't want to set a rule in the mailbox as we  would like to have these tickets created . Currently, they are not a problem but in future we might need them for investigation.

Thanks @Trudy Claspill  . Can you also help me out on how I can set the status as I can't find that option

[Trudy Claspill]

Hello @Surya Pindiprole 

You have the action used to set the Status. Select that desired Status value.

[Surya Pindiprole]

@Trudy Claspill  Thanks. It worked!

[Trudy Claspill]

You're welcome!

If my responses helped you fix your problem please consider clicking on the Accept Answer button to mark your Question as Solved.

[Bill Sheboy]

Hi @Surya Pindiprole 

I am following up to learn if you are still working on this one or if the suggestions resolved it.  If resolved, please mark this question as "answered" to help others with similar needs find solutions faster.  Thanks!

Kind regards,
Bill

[Surya Pindiprole]

Hi @Bill Sheboy 

I have clicked on "Answer Accepted" . Please let me know if this doesn't suffice

Thanks

Surya