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Rule has stopped functioning




Rule was created so when an issue is moved to Under Review, and is a Change Request, an email is to be sent to Devops. It was working. Then turned off. When turned back on, it has not started working. I even recreated and that rule is not working. What am I missing?


CM wf.jpg

3 answers

1 accepted

2 votes
Answer accepted

Hi @Paula Manildi ,

Is your workflow transition configured with a custom event by any chance? You can see this in the workflow's post-functions.  It should be firing a 'Generic event'.  If it's any other type of event then this wont work currently due to a limitation in Jira Cloud, where Jira wont trigger a workflow transition event if a custom event type is used!


That was it! it was a custom event, I changed it to a generic one and it works now

2 votes
Darryl Lee Community Leader Oct 28, 2021

Do your Audit logs show anything?

It's useful to add Logging before and after the IF clause to see things the values of things like: {{}} and {{}}

1 vote
Mykenna Cepek Community Leader Oct 28, 2021

If the Audit Log for that rule doesn't show errors or executions when expected, confirm that the rule is enabled.

If it is enabled, then maybe check your Automation usage to ensure you haven't exceeded any limits for your plan:

Screen Shot 2021-10-28 at 12.48.15 PM.png

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