Rule has stopped functioning

[Paula Manildi]

Rule was created so when an issue is moved to Under Review, and is a Change Request, an email is to be sent to Devops. It was working. Then turned off. When turned back on, it has not started working. I even recreated and that rule is not working. What am I missing?

[Andreas Knecht · Accepted solution]

Hi @Paula Manildi ,

Is your workflow transition configured with a custom event by any chance? You can see this in the workflow's post-functions.  It should be firing a 'Generic event'.  If it's any other type of event then this wont work currently due to a limitation in Jira Cloud, where Jira wont trigger a workflow transition event if a custom event type is used!

Cheers,
Andrears

[Paula Manildi]

That was it! it was a custom event, I changed it to a generic one and it works now

[Darryl Lee]

Do your Audit logs show anything?

It's useful to add Logging before and after the IF clause to see things the values of things like: {{issue.status.name}} and {{issue.issueType.name}}

[Mykenna Cepek]

If the Audit Log for that rule doesn't show errors or executions when expected, confirm that the rule is enabled.

If it is enabled, then maybe check your Automation usage to ensure you haven't exceeded any limits for your plan: