Has anyone found a way to do round robin assignments based, not on shift hours, but agent availability?
We have 3 agents working 8-6 Monday to Friday; but we have to accommodate annual leave and sickness.
The 3 agents are all on par with skill sets, so there is no particular SME for different services.
Hi @Myles Boyd ,
As per my knowledge, It is not feasible with Jira native functionality but you can achieve this using the plugins. Or you can use some workaround.
https://confluence.atlassian.com/jirakb/automatically-reassign-issues-of-agents-who-are-on-vacation-with-user-properties-1277100927.html
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