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Hi @Corin Stabler ,
there is an useful article for that https://community.atlassian.com/t5/Jira-Service-Management-articles/Reopen-ticket-with-automation-rule/ba-p/916601
Please check, in automation rule, that the user who performed the action is a user
Now that you’re set up with the reopen transition, you need to add the automation rule. As commented above, Service Desk already has a default template for that that we can use. The step to do this is very simple:
Go to your Project settings > Automation
Click in Add Rule > select Comment re-opens issue
Edit the fields accordingly:
Issue Matches – change the status name to the name of your Closed status
Then do this – Transition Issue using Reopen ticket transition that you created
Save the rule
Hope this helps,