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Reminder mail

Sampath_z585xx

Team

I have set reminder mail for approvers mentioned in all our internal tickets , but when I manually test with my ID it works. but when I set Approvers mail not sent

JQL:

project = XX AND "Support Level" = "Level 1" AND status = "Waiting for approval" AND status CHANGED TO "Waiting for approval" BEFORE -3d

here every 3 days once I have set it to send reminder mail

Accepted answers

Anthony Morais

Hi @Sampath

Please go to gear symbol --> Issues --> Custom Field --> Then type Approvers
See image below:

Click on the 3 dots --> Context and default value

DEFAULT VALUE.png

Click Edit Default Value and check if you have any user as approver

EDIT DEFAULT VALUE.png

If not, add the user and test the automation again.

add approvers.png

Another option is to check in the workflow if the approvers field is linked in the approval

workflow approvers.png

If it works please mark my answer as accepted.
thanks!

All comments

Anthony Morais

Hi @Sampath

Please go to gear symbol --> Issues --> Custom Field --> Then type Approvers
See image below:

Click on the 3 dots --> Context and default value

DEFAULT VALUE.png

Click Edit Default Value and check if you have any user as approver

EDIT DEFAULT VALUE.png

If not, add the user and test the automation again.

add approvers.png

Another option is to check in the workflow if the approvers field is linked in the approval

workflow approvers.png

If it works please mark my answer as accepted.
thanks!

Sampath_z585xx

Thanks @Anthony Morais wonderful support

Sampath_z585xx

Hi @Anthony Morais

Do you have any idea about , once i set for automation to remind approvers, & at the same time ticket should commented like "reminder mail sent to approver", is it possible in same automation rule

Anthony Morais

Hi Sampath!

Glad it helped,

The automation would look like this:

send email.png

Regards,

Anthony

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