Reminder mail

[Sampath]

Team

I have set reminder mail for approvers mentioned in all our internal tickets , but when I  manually test with my ID it works. but when I set Approvers  mail not sent

JQL: 

project = XX AND "Support Level" = "Level 1" AND status = "Waiting for approval" AND status CHANGED TO "Waiting for approval" BEFORE -3d

here every 3 days once I have set it to send reminder mail

[Anthony Morais · Accepted solution]

Hi @Sampath 

Please go to gear symbol --> Issues --> Custom Field --> Then type Approvers
See image below:

Click on the 3 dots --> Context and default value

Click Edit Default Value and check if you have any user as approver

If not, add the user and test the automation again.

Another option is to check in the workflow if the approvers field is linked in the approval

If it works please mark my answer as accepted.
thanks!

[Sampath]

Thanks @Anthony Morais  wonderful support

[Sampath]

Hi @Anthony Morais 

Do you have any idea about , once i set for automation to remind approvers, & at the same time ticket should  commented like "reminder mail sent to approver", is it possible in same automation rule

[Anthony Morais]

Hi Sampath!

Glad it helped,

The automation would look like this:

Regards,

Anthony

[Sampath]

Hi @Anthony Morais 

Hope you doing well, Can we add specified members tickets to send reminder pls advise