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Receiving Forbidden 403 when calling /rest/api/3/customField/{field}/option

I receive a Forbidden 403 when trying to access the /rest/api/3/customField/{field}/option rest API service even though I am a JIRA Admin and I have Basic Authentication sent in my request.

The full message is: 

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Encountered a
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<a href="/secure/MyJiraHome.jspa">Go to Jira home</a>
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1 answer

0 votes
wwalser Atlassian Team Jul 13, 2020

I receive a Forbidden 403 when trying to access the /rest/api/3/customField/{field}/option rest API service even though I am a JIRA Admin and I have Basic Authentication sent in my request.

A few things to help clarify the question:

I see a version number, 8.5.3, in the above content so I presume this is Jira server?

What is doing this request, Jira Automation?

May I see the configuration of whatever is doing said request?

wwalser Atlassian Team Jul 14, 2020

In the meantime, this help article may provide some helpful pointers: https://confluence.atlassian.com/stashkb/unable-to-connect-to-jira-for-authentication-forbidden-403-323391874.html

Also, you may want to check to see if you can do the same request via curl. That is often illuminating.

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