Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Receiving Forbidden 403 when calling /rest/api/3/customField/{field}/option

I receive a Forbidden 403 when trying to access the /rest/api/3/customField/{field}/option rest API service even though I am a JIRA Admin and I have Basic Authentication sent in my request.

The full message is: 

<html>
<head>
<meta content="HTML Tidy for Java (vers. 26 Sep 2004), see www.w3.org" name="generator"/>
<title>Forbidden (403)</title>
<!--[if IE]><![endif]-->
<script type="text/javascript">(function() {
var contextPath = '';
var eventBuffer = [];

function printDeprecatedMsg() {
if (console &amp;&amp; console.warn) {
console.warn('DEPRECATED JS - contextPath global variable has been deprecated since 7.4.0. Use `wrm/context-path` module instead.');
}
}

function sendEvent(analytics, postfix) {
analytics.send({
name: 'js.globals.contextPath.' + postfix
});
}

function sendDeprecatedEvent(postfix) {
try {
var analytics = require('jira/analytics');
if (eventBuffer.length) {
eventBuffer.forEach(function(value) {
sendEvent(analytics, value);
});
eventBuffer = [];
}

if (postfix) {
sendEvent(analytics, postfix);
}
} catch(ex) {
eventBuffer.push(postfix);
setTimeout(sendDeprecatedEvent, 1000);
}
}

Object.defineProperty(window, 'contextPath', {
get: function() {
printDeprecatedMsg();
sendDeprecatedEvent('get');
return contextPath;
},
set: function(value) {
printDeprecatedMsg();
sendDeprecatedEvent('set');
contextPath = value;
}
});
})();</script>
<script type="text/javascript">window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{};
WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\"\"";
WRM._unparsedData["jira.core:feature-flags-data.feature-flag-data"]="{\"enabled-feature-keys\":[\"com.atlassian.jira.agile.darkfeature.editable.detailsview\",\"nps.survey.inline.dialog\",\"com.atlassian.jira.agile.darkfeature.edit.closed.sprint.enabled\",\"jira.plugin.devstatus.phasetwo\",\"jira.frother.reporter.field\",\"atlassian.rest.xsrf.legacy.enabled\",\"jira.issue.status.lozenge\",\"com.atlassian.jira.config.BIG_PIPE\",\"com.atlassian.jira.projects.issuenavigator\",\"com.atlassian.jira.config.PDL\",\"jira.plugin.devstatus.phasetwo.enabled\",\"atlassian.aui.raphael.disabled\",\"app-switcher.new\",\"frother.assignee.field\",\"com.atlassian.jira.projects.ProjectCentricNavigation.Switch\",\"jira.onboarding.cyoa\",\"com.atlassian.jira.agile.darkfeature.kanplan.enabled\",\"com.atlassian.jira.config.ProjectConfig.MENU\",\"com.atlassian.jira.projects.sidebar.DEFER_RESOURCES\",\"com.atlassian.jira.agile.darkfeature.kanplan.epics.and.versions.enabled\",\"com.atlassian.jira.agile.darkfeature.sprint.goal.enabled\",\"jira.zdu.admin-updates-ui\",\"jira.zdu.jmx-monitoring\",\"multiselect.frother.renderer\",\"mail.batching.enabled\",\"sd.new.settings.sidebar.location.disabled\",\"jira.zdu.cluster-upgrade-state\",\"com.atlassian.jira.agile.darkfeature.splitissue\",\"com.atlassian.jira.config.CoreFeatures.LICENSE_ROLES_ENABLED\",\"jira.export.csv.enabled\"],\"feature-flag-states\":{\"mail.batching.override.core\":true,\"com.atlassian.jira.issues.archiving.filters\":false,\"atlassian.cdn.static.assets\":true,\"com.atlassian.jira.issuetable.draggable\":true,\"mail.batching\":false,\"sd.users.and.roles.new.page\":false,\"com.atlassian.jira.diagnostics.perflog\":true,\"com.atlassian.jira.agile.darkfeature.kanban.hide.old.done.issues\":true,\"jira.jql.suggestrecentfields\":false,\"com.atlassian.jira.agile.darkfeature.backlog.showmore\":true,\"com.atlassian.jira.gdpr.rtbf\":false,\"com.atlassian.jira.security.xsrf.session.token\":true,\"jira.priorities.per.project.edit.default\":false,\"com.atlassian.jira.agile.darkfeature.optimistic.transitions\":true,\"com.atlassian.jira.issuetable.move.links.hidden\":true,\"jira.renderer.consider.variable.format\":true,\"com.atlassian.jira.user.dbIdBasedKeyGenerationStrategy\":true,\"com.atlassian.jira.agile.darkfeature.kanplan\":false,\"jira.priorities.per.project.jsd\":true,\"com.atlassian.jira.issues.archiving.browse\":true,\"jira.instrumentation.laas\":false,\"com.atlassian.jira.agile.darkfeature.rapid.boards.bands\":true,\"com.atlassian.jira.sharedEntityEditRights\":true,\"jira.customfields.paginated.ui\":true,\"com.atlassian.jira.agile.darkfeature.flexible.boards\":true,\"com.atlassian.jira.agile.darkfeature.edit.closed.sprint\":false,\"jira.create.linked.issue\":true,\"mail.batching.user.notification\":true,\"com.atlassian.jira.agile.darkfeature.sprint.goal\":false,\"jira.dc.lock.leasing\":true,\"com.atlassian.jira.agile.darkfeature.dataonpageload\":true,\"mail.batching.create.section.cf\":true,\"jira.sal.host.connect.accessor.existing.transaction.will.create.transactions\":true,\"com.atlassian.jira.custom.csv.escaper\":true,\"com.atlassian.jira.plugin.issuenavigator.filtersUxImprovment\":true,\"com.atlassian.jira.agile.darkfeature.kanplan.epics.and.versions\":false,\"external.links.new.window\":true,\"jira.quick.search\":true,\"jira.jql.smartautoselectfirst\":false,\"com.atlassian.jira.projects.per.project.permission.query\":true,\"com.atlassian.jira.issues.archiving\":true,\"index.use.snappy\":true,\"jira.priorities.per.project\":true,\"com.atlassian.jira.upgrade.startup.fix.index\":false}}";
WRM._unparsedData["jira.core:default-comment-security-level-data.DefaultCommentSecurityLevelHelpLink"]="{\"extraClasses\":\"default-comment-level-help\",\"title\":\"Commenting on an Issue\",\"url\":\"https://docs.atlassian.com/jira/jcore-docs-085/Editing+and+collaborating+on+issues#Editingandcollaboratingonissues-restrictacomment\",\"isLocal\":false}";
WRM._unparsedData["com.atlassian.analytics.analytics-client:policy-update-init.policy-update-data-provider"]="false";
WRM._unparsedData["com.atlassian.analytics.analytics-client:programmatic-analytics-init.programmatic-analytics-data-provider"]="false";
WRM._unparsedData["jira.core:dateFormatProvider.allFormats"]="{\"dateFormats\":{\"meridiem\":[\"AM\",\"PM\"],\"eras\":[\"BC\",\"AD\"],\"months\":[\"January\",\"February\",\"March\",\"April\",\"May\",\"June\",\"July\",\"August\",\"September\",\"October\",\"November\",\"December\"],\"monthsShort\":[\"Jan\",\"Feb\",\"Mar\",\"Apr\",\"May\",\"Jun\",\"Jul\",\"Aug\",\"Sep\",\"Oct\",\"Nov\",\"Dec\"],\"weekdaysShort\":[\"Sun\",\"Mon\",\"Tue\",\"Wed\",\"Thu\",\"Fri\",\"Sat\"],\"weekdays\":[\"Sunday\",\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\"]},\"lookAndFeelFormats\":{\"relativize\":\"true\",\"time\":\"h:mm a\",\"day\":\"EEEE h:mm a\",\"dmy\":\"dd/MMM/yy\",\"complete\":\"dd/MMM/yy h:mm a\"}}";
WRM._unparsedData["jira.core:avatar-picker-data.data"]="{}";
WRM._unparsedData["com.atlassian.jira.jira-header-plugin:dismissedFlags.flags"]="{\"dismissed\":[]}";
WRM._unparsedData["com.atlassian.jira.jira-header-plugin:newsletter-signup-tip-init.newsletterSignup"]="{\"signupDescription\":\"Get updates, inspiration and best practices from the team behind Jira.\",\"formUrl\":\"https://www.atlassian.com/apis/exact-target/{0}/subscribe?mailingListId=1401671\",\"signupTitle\":\"Sign up!\",\"signupId\":\"newsletter-signup-tip\",\"showNewsletterTip\":false}";
WRM._unparsedData["com.atlassian.jira.project-templates-plugin:project-templates-plugin-resources.ptAnalyticsData"]="{\"instanceCreatedDate\":\"2020-02-12\"}";
WRM._unparsedData["jira.core:user-message-flags-data.adminLockout"]="{}";
WRM._unparsedData["com.atlassian.plugins.helptips.jira-help-tips:help-tip-manager.JiraHelpTipData"]="{\"anonymous\":true}";
if(window.WRM._dataArrived)window.WRM._dataArrived();</script>
<link media="all" data-wrm-batch-type="context" data-wrm-key="_super" href="/s/a74df5f9b3527d2b4489df86a7047cdb-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/e5dce8c22f35f6ae877a09c446155e80/_/download/contextbatch/css/_super/batch.css" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="context" data-wrm-key="atl.general,jira.global,jira.general,-_super" href="/s/2bb930ae37b059d47f40f9b5b60e4849-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/f6faf983930c1524694fc8d6a542d8b3/_/download/contextbatch/css/atl.general,jira.global,jira.general,-_super/batch.css?agile_global_admin_condition=true&amp;jag=true" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="resource" data-wrm-key="com.atlassian.auiplugin:split_aui.pattern.label" href="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="resource" data-wrm-key="jira.webresources:global-static-adgs" href="/s/5af083bd9a7e4fb9eb6c3205e1999ad9-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="resource" data-wrm-key="jira.webresources:global-static" href="/s/bda38bfcfb6b0ee821f024b94037dd10-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css" rel="stylesheet" type="text/css"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="context" data-wrm-key="_super" src="/s/2af12fe98a561841e510942053868caa-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/e5dce8c22f35f6ae877a09c446155e80/_/download/contextbatch/js/_super/batch.js?locale=en-US" type="text/javascript"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="context" data-wrm-key="atl.general,jira.global,jira.general,-_super" src="/s/a6305b6fb6d8c64022295826085bdb82-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/f6faf983930c1524694fc8d6a542d8b3/_/download/contextbatch/js/atl.general,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&amp;jag=true&amp;locale=en-US" type="text/javascript"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="context" data-wrm-key="atl.global,-_super" src="/s/91853a22a6e112eb49e0c1f45b59380b-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/2bb539d4cc0a1e2fb4ffe58f91375575/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US" type="text/javascript"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="resource" data-wrm-key="com.atlassian.auiplugin:split_aui.pattern.label" src="/s/07ee7fa41b5632c9c2bc3df6e19168d5-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US" type="text/javascript"/>
<link media="all" data-wrm-batch-type="context" data-wrm-key="jira.global.look-and-feel,-_super" href="/s/da5b2492af2e2dba763d7f29a2cedbf0-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/1a5a1931ff8c558b9b138b6ac226bb33/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css" rel="stylesheet" type="text/css"/>
<script src="/rest/api/1.0/shortcuts/805003/bdc252c50755a10a5a9e8b3cc1e786dc/shortcuts.js" type="text/javascript"/>
<meta data-version="8.5.3" data-name="jira" content="JIRA" name="application-name"/>
</head>
<body data-version="8.5.3" class="aui-layout aui-style-default page-type-message" id="jira">
<div class="aui-page-panel">
<div class="aui-page-panel-inner">
<div class="aui-page-header-inner">
<div class="aui-page-header-main">
<h1>Forbidden (403)</h1>
</div>
<!--.aui-page-header-main-->
</div>
<!--.aui-page-header-inner-->
<!--.aui-page-header-->
<div class="aui-message aui-message-warning warning">
<p>
Encountered a
<code>"403 - Forbidden"</code>
error while loading this page.
</p>
<p>
<a href="/secure/MyJiraHome.jspa">Go to Jira home</a>
</p>
</div>
<!--.aui-page-panel-content-->
</div>
<!--.aui-page-panel-inner-->
</div>
<!--.aui-page-panel-->
</body>
</html>

1 answer

0 votes
wwalser Atlassian Team Jul 13, 2020

I receive a Forbidden 403 when trying to access the /rest/api/3/customField/{field}/option rest API service even though I am a JIRA Admin and I have Basic Authentication sent in my request.

A few things to help clarify the question:

I see a version number, 8.5.3, in the above content so I presume this is Jira server?

What is doing this request, Jira Automation?

May I see the configuration of whatever is doing said request?

wwalser Atlassian Team Jul 14, 2020

In the meantime, this help article may provide some helpful pointers: https://confluence.atlassian.com/stashkb/unable-to-connect-to-jira-for-authentication-forbidden-403-323391874.html

Also, you may want to check to see if you can do the same request via curl. That is often illuminating.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Automation

Announcing the Jira automation template library!

Hi all,  After many months of work, I am delighted to announce the launch of the Jira Automation Template Library!  The Template Library is a new website dedicated to all things Jira au...

984 views 17 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you