Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,560,381
Community Members
 
Community Events
185
Community Groups

Receiving Forbidden 403 when calling /rest/api/3/customField/{field}/option

I receive a Forbidden 403 when trying to access the /rest/api/3/customField/{field}/option rest API service even though I am a JIRA Admin and I have Basic Authentication sent in my request.

The full message is: 

<html>
<head>
<meta content="HTML Tidy for Java (vers. 26 Sep 2004), see www.w3.org" name="generator"/>
<title>Forbidden (403)</title>
<!--[if IE]><![endif]-->
<script type="text/javascript">(function() {
var contextPath = '';
var eventBuffer = [];

function printDeprecatedMsg() {
if (console &amp;&amp; console.warn) {
console.warn('DEPRECATED JS - contextPath global variable has been deprecated since 7.4.0. Use `wrm/context-path` module instead.');
}
}

function sendEvent(analytics, postfix) {
analytics.send({
name: 'js.globals.contextPath.' + postfix
});
}

function sendDeprecatedEvent(postfix) {
try {
var analytics = require('jira/analytics');
if (eventBuffer.length) {
eventBuffer.forEach(function(value) {
sendEvent(analytics, value);
});
eventBuffer = [];
}

if (postfix) {
sendEvent(analytics, postfix);
}
} catch(ex) {
eventBuffer.push(postfix);
setTimeout(sendDeprecatedEvent, 1000);
}
}

Object.defineProperty(window, 'contextPath', {
get: function() {
printDeprecatedMsg();
sendDeprecatedEvent('get');
return contextPath;
},
set: function(value) {
printDeprecatedMsg();
sendDeprecatedEvent('set');
contextPath = value;
}
});
})();</script>
<script type="text/javascript">window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{};
WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\"\"";
WRM._unparsedData["jira.core:feature-flags-data.feature-flag-data"]="{\"enabled-feature-keys\":[\"com.atlassian.jira.agile.darkfeature.editable.detailsview\",\"nps.survey.inline.dialog\",\"com.atlassian.jira.agile.darkfeature.edit.closed.sprint.enabled\",\"jira.plugin.devstatus.phasetwo\",\"jira.frother.reporter.field\",\"atlassian.rest.xsrf.legacy.enabled\",\"jira.issue.status.lozenge\",\"com.atlassian.jira.config.BIG_PIPE\",\"com.atlassian.jira.projects.issuenavigator\",\"com.atlassian.jira.config.PDL\",\"jira.plugin.devstatus.phasetwo.enabled\",\"atlassian.aui.raphael.disabled\",\"app-switcher.new\",\"frother.assignee.field\",\"com.atlassian.jira.projects.ProjectCentricNavigation.Switch\",\"jira.onboarding.cyoa\",\"com.atlassian.jira.agile.darkfeature.kanplan.enabled\",\"com.atlassian.jira.config.ProjectConfig.MENU\",\"com.atlassian.jira.projects.sidebar.DEFER_RESOURCES\",\"com.atlassian.jira.agile.darkfeature.kanplan.epics.and.versions.enabled\",\"com.atlassian.jira.agile.darkfeature.sprint.goal.enabled\",\"jira.zdu.admin-updates-ui\",\"jira.zdu.jmx-monitoring\",\"multiselect.frother.renderer\",\"mail.batching.enabled\",\"sd.new.settings.sidebar.location.disabled\",\"jira.zdu.cluster-upgrade-state\",\"com.atlassian.jira.agile.darkfeature.splitissue\",\"com.atlassian.jira.config.CoreFeatures.LICENSE_ROLES_ENABLED\",\"jira.export.csv.enabled\"],\"feature-flag-states\":{\"mail.batching.override.core\":true,\"com.atlassian.jira.issues.archiving.filters\":false,\"atlassian.cdn.static.assets\":true,\"com.atlassian.jira.issuetable.draggable\":true,\"mail.batching\":false,\"sd.users.and.roles.new.page\":false,\"com.atlassian.jira.diagnostics.perflog\":true,\"com.atlassian.jira.agile.darkfeature.kanban.hide.old.done.issues\":true,\"jira.jql.suggestrecentfields\":false,\"com.atlassian.jira.agile.darkfeature.backlog.showmore\":true,\"com.atlassian.jira.gdpr.rtbf\":false,\"com.atlassian.jira.security.xsrf.session.token\":true,\"jira.priorities.per.project.edit.default\":false,\"com.atlassian.jira.agile.darkfeature.optimistic.transitions\":true,\"com.atlassian.jira.issuetable.move.links.hidden\":true,\"jira.renderer.consider.variable.format\":true,\"com.atlassian.jira.user.dbIdBasedKeyGenerationStrategy\":true,\"com.atlassian.jira.agile.darkfeature.kanplan\":false,\"jira.priorities.per.project.jsd\":true,\"com.atlassian.jira.issues.archiving.browse\":true,\"jira.instrumentation.laas\":false,\"com.atlassian.jira.agile.darkfeature.rapid.boards.bands\":true,\"com.atlassian.jira.sharedEntityEditRights\":true,\"jira.customfields.paginated.ui\":true,\"com.atlassian.jira.agile.darkfeature.flexible.boards\":true,\"com.atlassian.jira.agile.darkfeature.edit.closed.sprint\":false,\"jira.create.linked.issue\":true,\"mail.batching.user.notification\":true,\"com.atlassian.jira.agile.darkfeature.sprint.goal\":false,\"jira.dc.lock.leasing\":true,\"com.atlassian.jira.agile.darkfeature.dataonpageload\":true,\"mail.batching.create.section.cf\":true,\"jira.sal.host.connect.accessor.existing.transaction.will.create.transactions\":true,\"com.atlassian.jira.custom.csv.escaper\":true,\"com.atlassian.jira.plugin.issuenavigator.filtersUxImprovment\":true,\"com.atlassian.jira.agile.darkfeature.kanplan.epics.and.versions\":false,\"external.links.new.window\":true,\"jira.quick.search\":true,\"jira.jql.smartautoselectfirst\":false,\"com.atlassian.jira.projects.per.project.permission.query\":true,\"com.atlassian.jira.issues.archiving\":true,\"index.use.snappy\":true,\"jira.priorities.per.project\":true,\"com.atlassian.jira.upgrade.startup.fix.index\":false}}";
WRM._unparsedData["jira.core:default-comment-security-level-data.DefaultCommentSecurityLevelHelpLink"]="{\"extraClasses\":\"default-comment-level-help\",\"title\":\"Commenting on an Issue\",\"url\":\"https://docs.atlassian.com/jira/jcore-docs-085/Editing+and+collaborating+on+issues#Editingandcollaboratingonissues-restrictacomment\",\"isLocal\":false}";
WRM._unparsedData["com.atlassian.analytics.analytics-client:policy-update-init.policy-update-data-provider"]="false";
WRM._unparsedData["com.atlassian.analytics.analytics-client:programmatic-analytics-init.programmatic-analytics-data-provider"]="false";
WRM._unparsedData["jira.core:dateFormatProvider.allFormats"]="{\"dateFormats\":{\"meridiem\":[\"AM\",\"PM\"],\"eras\":[\"BC\",\"AD\"],\"months\":[\"January\",\"February\",\"March\",\"April\",\"May\",\"June\",\"July\",\"August\",\"September\",\"October\",\"November\",\"December\"],\"monthsShort\":[\"Jan\",\"Feb\",\"Mar\",\"Apr\",\"May\",\"Jun\",\"Jul\",\"Aug\",\"Sep\",\"Oct\",\"Nov\",\"Dec\"],\"weekdaysShort\":[\"Sun\",\"Mon\",\"Tue\",\"Wed\",\"Thu\",\"Fri\",\"Sat\"],\"weekdays\":[\"Sunday\",\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\"]},\"lookAndFeelFormats\":{\"relativize\":\"true\",\"time\":\"h:mm a\",\"day\":\"EEEE h:mm a\",\"dmy\":\"dd/MMM/yy\",\"complete\":\"dd/MMM/yy h:mm a\"}}";
WRM._unparsedData["jira.core:avatar-picker-data.data"]="{}";
WRM._unparsedData["com.atlassian.jira.jira-header-plugin:dismissedFlags.flags"]="{\"dismissed\":[]}";
WRM._unparsedData["com.atlassian.jira.jira-header-plugin:newsletter-signup-tip-init.newsletterSignup"]="{\"signupDescription\":\"Get updates, inspiration and best practices from the team behind Jira.\",\"formUrl\":\"https://www.atlassian.com/apis/exact-target/{0}/subscribe?mailingListId=1401671\",\"signupTitle\":\"Sign up!\",\"signupId\":\"newsletter-signup-tip\",\"showNewsletterTip\":false}";
WRM._unparsedData["com.atlassian.jira.project-templates-plugin:project-templates-plugin-resources.ptAnalyticsData"]="{\"instanceCreatedDate\":\"2020-02-12\"}";
WRM._unparsedData["jira.core:user-message-flags-data.adminLockout"]="{}";
WRM._unparsedData["com.atlassian.plugins.helptips.jira-help-tips:help-tip-manager.JiraHelpTipData"]="{\"anonymous\":true}";
if(window.WRM._dataArrived)window.WRM._dataArrived();</script>
<link media="all" data-wrm-batch-type="context" data-wrm-key="_super" href="/s/a74df5f9b3527d2b4489df86a7047cdb-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/e5dce8c22f35f6ae877a09c446155e80/_/download/contextbatch/css/_super/batch.css" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="context" data-wrm-key="atl.general,jira.global,jira.general,-_super" href="/s/2bb930ae37b059d47f40f9b5b60e4849-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/f6faf983930c1524694fc8d6a542d8b3/_/download/contextbatch/css/atl.general,jira.global,jira.general,-_super/batch.css?agile_global_admin_condition=true&amp;jag=true" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="resource" data-wrm-key="com.atlassian.auiplugin:split_aui.pattern.label" href="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="resource" data-wrm-key="jira.webresources:global-static-adgs" href="/s/5af083bd9a7e4fb9eb6c3205e1999ad9-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css" rel="stylesheet" type="text/css"/>
<link media="all" data-wrm-batch-type="resource" data-wrm-key="jira.webresources:global-static" href="/s/bda38bfcfb6b0ee821f024b94037dd10-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css" rel="stylesheet" type="text/css"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="context" data-wrm-key="_super" src="/s/2af12fe98a561841e510942053868caa-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/e5dce8c22f35f6ae877a09c446155e80/_/download/contextbatch/js/_super/batch.js?locale=en-US" type="text/javascript"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="context" data-wrm-key="atl.general,jira.global,jira.general,-_super" src="/s/a6305b6fb6d8c64022295826085bdb82-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/f6faf983930c1524694fc8d6a542d8b3/_/download/contextbatch/js/atl.general,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&amp;jag=true&amp;locale=en-US" type="text/javascript"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="context" data-wrm-key="atl.global,-_super" src="/s/91853a22a6e112eb49e0c1f45b59380b-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/2bb539d4cc0a1e2fb4ffe58f91375575/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US" type="text/javascript"/>
<script data-initially-rendered="data-initially-rendered" data-wrm-batch-type="resource" data-wrm-key="com.atlassian.auiplugin:split_aui.pattern.label" src="/s/07ee7fa41b5632c9c2bc3df6e19168d5-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US" type="text/javascript"/>
<link media="all" data-wrm-batch-type="context" data-wrm-key="jira.global.look-and-feel,-_super" href="/s/da5b2492af2e2dba763d7f29a2cedbf0-CDN/-efcqho/805003/6411e0087192541a09d88223fb51a6a0/1a5a1931ff8c558b9b138b6ac226bb33/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css" rel="stylesheet" type="text/css"/>
<script src="/rest/api/1.0/shortcuts/805003/bdc252c50755a10a5a9e8b3cc1e786dc/shortcuts.js" type="text/javascript"/>
<meta data-version="8.5.3" data-name="jira" content="JIRA" name="application-name"/>
</head>
<body data-version="8.5.3" class="aui-layout aui-style-default page-type-message" id="jira">
<div class="aui-page-panel">
<div class="aui-page-panel-inner">
<div class="aui-page-header-inner">
<div class="aui-page-header-main">
<h1>Forbidden (403)</h1>
</div>
<!--.aui-page-header-main-->
</div>
<!--.aui-page-header-inner-->
<!--.aui-page-header-->
<div class="aui-message aui-message-warning warning">
<p>
Encountered a
<code>"403 - Forbidden"</code>
error while loading this page.
</p>
<p>
<a href="/secure/MyJiraHome.jspa">Go to Jira home</a>
</p>
</div>
<!--.aui-page-panel-content-->
</div>
<!--.aui-page-panel-inner-->
</div>
<!--.aui-page-panel-->
</body>
</html>

1 answer

0 votes
wwalser
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 13, 2020

I receive a Forbidden 403 when trying to access the /rest/api/3/customField/{field}/option rest API service even though I am a JIRA Admin and I have Basic Authentication sent in my request.

A few things to help clarify the question:

I see a version number, 8.5.3, in the above content so I presume this is Jira server?

What is doing this request, Jira Automation?

May I see the configuration of whatever is doing said request?

wwalser
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 14, 2020

In the meantime, this help article may provide some helpful pointers: https://confluence.atlassian.com/stashkb/unable-to-connect-to-jira-for-authentication-forbidden-403-323391874.html

Also, you may want to check to see if you can do the same request via curl. That is often illuminating.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events