Pull request created automation trigger is not working

[Julie Shepard]

We have a team-managed project in Jira with a number of automations that were working for years and suddenly stopped a couple of days ago. 

One of them is – when a PR is created, check labels, go to github to fetch this PR (to get the author's name) and send a notification to Slack. Since a couple of days ago there have been no audit logs added at all. 

I started investigating and created a new simplified automation that just sends a plain text Slack message when a PR is created. I have the issue code in the branch name, PR title and PR description. This automation doesn't run.

However, when I change the first step from 'Pull request created' to "Branch created" or "Issue commented", it works fine.

Would anyone be able to assist?

[Bill Sheboy · Accepted solution]

Hi @Julie Shepard -- Welcome to the Atlassian Community!

There is an open incident related to this symptom, which you may follow here: 

https://jira-software.status.atlassian.com/incidents/wcs79hfp1npb

If your rule continues to have problems after that one is resolved, I recommend working with your Jira Site Admin to submit a ticket to the support team: https://support.atlassian.com/contact/#/

Kind regards,
Bill

[Julie Shepard]

Thank you for this information Bill, looks like that could be the reason why we're having issues. 

We'll see how we go when it is resolved. 

[Marie-Hélène PARISATO]

vous avez pensé à vérifier si vous n'aviez pas dépassé la limite en nombre d'exécution ? 

[Dana Pliavinska]

as far as I know there are no limits on automation rules in the premium plan

[Marie-Hélène PARISATO]

[Julie Shepard]

I tested a bit more today and noticed that it only affects some of our github repos and works fine with others. 

Is there anything anywhere I can reset per each repository to make it work again? 

[Dana Pliavinska]

Hey! I have the sane problem. All automations that successfully been working for a while suddenly stopped working on September 17th