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PR Created Trigger is not working

I am trying to use PR Created Trigger under Dev Ops Rule. But it's not getting triggered.

Though all gitHub data(commit , PR , branches ) is shown correctly in development section of the issue. 

 

Please help.

2 answers

0 votes
Stefan Salzl Community Leader Mar 18, 2022

That‘s really weird. Can‘t reproduce this?

Did you try creating new branches and PRs for test?

Ome other thing (even if it sounds like common answer) would be to try to recreate the rule.

Otherwise I can‘t detect anything that would cause the problem. If it still ovcurs I would suggest to reach out to atlassian support. They are able too look deeper into the system and maybe detect any cause.

Best
Stefan

I even tried creating another rule , adding a comment once branch is created.

That's also not working.

Screenshot 2022-03-21 at 11.25.32 AM.png

0 votes
Stefan Salzl Community Leader Mar 16, 2022

Hi @Kushagra Gupta and welcome to the community,

sad to hear that there are some problems. Keen to support you wherever I can.

Could you please add screenshots of your automation rule, an audit log and the issue where git-entities are connected and should trigger the rule?

Best
Stefan

Hello @Stefan Salzl , Thanks for welcoming me to the community.

Below is the screenshot of the rule.

Screenshot 2022-03-16 at 4.26.48 PM.png

Below is the screenshot that GitHub is connected to Jira and we can see development info.

Screenshot 2022-03-16 at 4.28.19 PM.png

 

Below is the screenshot of the audit log. This rule is not getting triggered. 

Screenshot 2022-03-16 at 4.32.16 PM.png

 

Hope it helps. 

Stefan Salzl Community Leader Mar 16, 2022

hm.....that seems pretty weird as everything seems be set up fine 🙄

  • Regarding of the design of your rule I assume you are running on cloud right?
  • where and how is the PR created? (manually in GitHub? any automation/webhook?)

Best
Stefan

  • Regarding of the design of your rule I assume you are running on cloud right? - YES
  • where and how is the PR created? (manually in GitHub? any automation/webhook?) - Manually , By developers.
Stefan Salzl Community Leader Mar 16, 2022

Is this a team-managed or organization-managed project?

This is company managed project.

Stefan Salzl Community Leader Mar 18, 2022

@Kushagra Gupta sorry I was answering from my iphone and clicked the wrong text field 🙈 my last answer should haven gone here 🙈 sorry for the confusion

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