Hi Team,
Good day and I hope you are doing well. Working on a recipe with the following objectives:
If you want it to be able updates (as in, has there been a comment added, a label, description edited etc.) then I would change the focus of the JQL to:
"Service Desk Origin" in ("Enterprise Sales Order (SOPS)", "Enterprise Sales Support (SOPS)") and status = "In Progress" and Updated >= -2d
Rather than just looking for a status change.
Please see screenshots below:
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