No Actions Performed, but automation is set up properly

Question

When the status of an issue is changed, that is the trigger to update the corresponding field on the parent issue. Ex. the child ticket is being transitioned to "Review" status, and the parent ticket "Assessment" field needs to be updated to "Review"... why isn't isn't working!! Help!!

Sherry Goyal · Accepted Answer

Hello @Julia

I suppose, your branch condition is always returning false hence your rule exits before executing the action. You can check audit logs and verify this.

If you are working on issue types for which parent -> child relationship hold true, you can use "For parent" type directly, for example this.

Hope this helps!

Cheers
Sherry