New Automation: Time in status trigger?

[Marco]

Hey there,

in the legacy Automation of Service Management there was this Trigger that would excecute if an issue is a certain time in a status. Can this somewhere be done in the new automation? I cannot find a trigger for this but maybe i'm just blind ;)

Another thing that would be nice, if this automation could also use workingdays instead of just days like in the legacy automation

[Bill Sheboy · Accepted solution]

Hi @Marco 

To do this without an SLA, you could use a scheduled trigger and JQL to find the issues which have not changed status.

For example, this JQL finds any "in progress" issues which have not changed status in the last 24 hours.

project = myProject AND NOT status CHANGED AFTER -24h AND statusCategory = "In Progress"

To learn more about advanced JQL expressions, please review this documentation: https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

To do the part you note about working days, you may need to use the smart value functions, or JQL functions, such as startOfWeek("+1").

Kind regards,
Bill

[Marco]

Hi @Bill Sheboy ok then i guess i have to do it this way. Thank you for your help! 

[Richard Fay · Accepted solution]

You could probably do this in Service Management using SLA's as a trigger. You'd need an SLA that starts when a ticket is transitioned to a status and an automation which triggers when it expires and/or reaches a certain value.

Not sure how you could get it to work in Jira Core...

[Marco]

hi @Richard Fay yes i hope they will add something to make it less complicated even for Jira Core Projects (where i also need this) but until then i'll use the way that Bill has suggested

[Richard Fay]

Yeah, Bill's answer looks like a good thing to try.