Lookup objects syntax

[Wong]

I have the following query in the lookup objects in automation:  

objecttype = "Contact" and "Team" = {{"vAssignedTeam"}}

that works when the variable vAssignedTeam does not have a space in the name.  When the team has a space in the name, it does not return anything, can someone verify that my syntax is correct?

[Bill Sheboy · Accepted solution]

Hi @WB 

If that is a variable, please try putting the quotation marks around the smart value instead:

objecttype = "Contact" and "Team" = "{{vAssignedTeam}}"

Kind regards,
Bill

[Wong]

Hi @Bill Sheboy ,

   Thanks for the suggestion, I gave it a try and still does not work.  

[Bill Sheboy]

Would you please post images of your complete rule and the audit log details showing the execution?  That may provide context for what you are seeing.  Thanks!

[Wong]

I am hosted so can not export the log.  I split out the automation rule that is not working into a this simple manually triggered automation rule: 

Here's the Query:

Here's the log:

Here's the comment, you can see that the variable printed out "Network Services" while the lookup object returns nothing.

Here's the object it should've returned from the Asset schema:

[Bill Sheboy]

Just to confirm, you are using Jira Cloud, correct?

Would you please show your Create Variable component in the rule?  That may explain what is happening with the lookup.

Next, I wonder: smart values are case-sensitive and I suspect the JSM objects are as well.  Perhaps change the lookup query to this:

objectType = "Team" AND "Name" = "{{vAssignedTeam}}"

And, after the lookup would you please write these two things to the audit log:

Number of objects found: {{lookupObjects.size|0}}
List of the object names: {{#lookupObjects}}{{Name}}{{^last}}, {{/}}{{/}}

The second one will list just the Names of any objects found, with a comma separator.

[Wong]

Yes, we are cloud.  Using your suggestion to log the number of found, I was able to resolve the isssue.  It appeared that I just need to add a " " to my variable statement.  So, my original variable statement was: {{description.substringBetween("Team:",";")}}.  

This was changed to: {{description.substringBetween("Team: ",";")}}, with a space after Team:

This fixed my issue.  Thanks for your help in suggesting to log the object found.