List linked issues in comment

[JD]

Hi - I am trying to setup an automation that lists out all linked issues in a comment on the ticket. I'd like those issues to be clickable (i.e. not just the text but an actual URL).

I found a few examples in the community using Lookup Issues and thought the below would work (at one point it did work but I can't seem to get it worked again!).

The steps I have are

• When issues is transitioned to a specific status
• Then Lookup Issue (using the JQL below)

issue IN linkedIssues("{{issue.key}}")

• And Add a Comment (using below format)

View linked issues below

{{#lookupIssues}}
* {{key}}
{{/}}

This automation runs successfully and it adds the comment but it doesn't insert any issues into the comment, even though there is a linked issue on the ticket.

On the audit log, there is a message that says "A search during custom value definition found no issues."

If I do a Jira search using the JQL but replacing the {{issue.key}} with the actual issue key, it returns all the linked issues fine.

I've also tried triggering this automation manually and it doesn't work either.

Any help would be appreciated!

[Eric]

Hi @JD 

On a cursory glance, I can't see anything wrong with the rule you described. I also find it weird that the audit log says no issues but searching manually returns some results.

Are you able to take a screenshot of your rule and the audit log?

Cheers,

Eric

[JD]

Hi @Eric - thanks for the reply.

I've inserted screenshots below (this is a copy of the original issue but same issue is occuring).

Setup below

Here is the audit log. Note that it is 'successful' but the lookup fails to find any issues.

Here is an issue where I've run the automation (relating to the audit log above). Note the existence of a linked issue and the comment is added, but nothing is linked.