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List linked issues in comment

Hi - I am trying to setup an automation that lists out all linked issues in a comment on the ticket. I'd like those issues to be clickable (i.e. not just the text but an actual URL).

I found a few examples in the community using Lookup Issues and thought the below would work (at one point it did work but I can't seem to get it worked again!).

 

The steps I have are

  • When issues is transitioned to a specific status
  • Then Lookup Issue (using the JQL below)
issue IN linkedIssues("{{issue.key}}")
  • And Add a Comment (using below format)
View linked issues below

{{#lookupIssues}}
* {{key}}
{{/}}

 

This automation runs successfully and it adds the comment but it doesn't insert any issues into the comment, even though there is a linked issue on the ticket.

 

On the audit log, there is a message that says "A search during custom value definition found no issues."

 

If I do a Jira search using the JQL but replacing the {{issue.key}} with the actual issue key, it returns all the linked issues fine.

 

I've also tried triggering this automation manually and it doesn't work either.

 

Any help would be appreciated!

1 answer

0 votes
Eric Atlassian Team May 26, 2022

Hi @JD 

 

On a cursory glance, I can't see anything wrong with the rule you described. I also find it weird that the audit log says no issues but searching manually returns some results.

 

Are you able to take a screenshot of your rule and the audit log?

 

Cheers,

 

Eric

Hi @Eric - thanks for the reply.

 

I've inserted screenshots below (this is a copy of the original issue but same issue is occuring).

 

Setup below


CleanShot 2022-05-27 at 07.49.51.pngCleanShot 2022-05-27 at 07.49.58.png

CleanShot 2022-05-27 at 07.50.03.png

Here is the audit log. Note that it is 'successful' but the lookup fails to find any issues.

CleanShot 2022-05-27 at 07.57.58.png

 

Here is an issue where I've run the automation (relating to the audit log above). Note the existence of a linked issue and the comment is added, but nothing is linked.

CleanShot 2022-05-27 at 07.55.35.png

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