Linking issues where summary matches the trigger issue description

[Sofia Shaldikova]

Hi everyone,

I have tickets (issue type 1) with a list of emails in the description field. In the same service desk I have tickets (issue type 2) with each of these emails in the summary and there is only one email in the summary of each ticket. I want to set an automation to link the 1st ticket (with the list of emails in the description) with each of the tickets that have the respective emails in the summary.

The trigger would be when the 1st issue type ticket is created. Could you please help with setting up the automation to find the related tickets to link them (the ones which has email in the summary which is one of the emails in the description of the trigger ticket)?

I searched though the previous questions and documentations and tried different options, but still couldn't figure it out.

I tried looking up for issues and linking them, or setting up branch rule with JQL and linking issues. I tried different JQL options, for ex.:

"{{issue.description}}" ~ summary

summary ~ "{{issue.description}}"

summary ~ "\"{{description}}\""

but none of them works.

[Kseniia Trushnikova · Accepted solution]

Hi @Sofia Shaldikova,

Here's the rule:

You'll need to create two variables. Let's break the rule down step by step:

1. Add the action Create variable to find emails in the issue Description:
   Variable name: emails
   Smart value: {{issue.description.match("([a-zA-Z0-9_.+-]+@[a-zA-Z0-9-]+\.[a-zA-Z0-9-.]+)")}}
2. Add a branch with the option Advanced branching. Set these values:
   Smart value: {{emails.split(",")}}
   Variable name: email
   
3. Add the action Lookup issues with JQL summary ~ "{{email}}"
4. Add the action Link issues and set {{lookupIssues}} in the issue dropdown.

As a result, the issues should be linked:

[Sofia Shaldikova]

Hi @Kseniia Trushnikova,

thank you very much, it works!

[Kseniia Trushnikova]