Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Linking Issues with Matching Summary

Renee Troiani
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 01, 2023

We receive multiple emails that create tickets with a similar summary. Each summary contains a code such as "MEETING 2023-L567". If I want to lookup existing issues whose summary contains that code and then link the new issue to the existing issue, how would I do that?

To reiterate, I would want the automation to take the summary, compare it to all other issue summaries, find an issue with the same code in the summary, then link those two issues together. 

I'm trying to use the "Lookup Issues" action but am not sure what to put for the JQL so that it can dynamically link issues that contain the same summary code.

1 answer

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 07, 2023 • edited

Hi @Renee Troiani -- Welcome to the Atlassian Community!

First thing, are you using Jira Cloud or Server/Data Center?  And if using Server/Data Center, which version of automation do you have: pro or lite?  Knowing these things will help the community to offer suggestions that can work with your version of automation rules.

I am going to assume Jira Cloud for now...

Next, there are several parts to solving your problem, including at least:

  1. Finding and extracting your "code" from the summary of an issue
  2. Finding any matching issues using JQL
  3. Linking to the issues in a way which helps solve whatever problem you are trying to solve
  4. Deciding when to do this: only at issue create, or also when issues are edited to change the summary

The first one requires you have a consistent format (or formats) for your code, or you will not be able to get the code in a predictable manner.  If you can do that, try using the match() or other text functions to get and/or save the code.

Once that is solved, you would use a JQL search to find matches, probably with the CONTAINS ~ operator on the summary field.  If there are embedded spaces use the exact phrase syntax by wrapping the search in escaped quotation marks.

The linking should be easy at this point, as you can branch over the relevant issue keys.

That last item is more difficult if you need to support edit of the summary.  This would potentially require removing and then re-adding links to multiple issues.  I recommend avoiding this scenario, unless necessary.

Kind regards,

Renee Troiani
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 08, 2023

Hi Bill,


Thank you so much for the response! I actually figured out a different method to link my issues using a custom field. I couldn't figure out how to remove my question after I figured out a solution.

Like Bill Sheboy likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events