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Linked Issues Status Updates with different workflows

Edited

I have a service desk project and when an agent transitions an issue to "Waiting for Development" it creates an issue in a different project. When the target issue moves from "TODO -> IN PROGRESS" I want to update the service desk project's tickets' status to "DEVELOPMENT IN PROGRESS".  I can not find a way to update linked tickets statuses that do not match the same status.  Thanks!

1 answer

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Florian PEREZ Community Leader Dec 04, 2021

What are the tools you got on disposal?

As far as I know you can do that with the plug-ins automation or the plugin script runner. 

There's plenty of way for doing this (depending of the use case) so can you please add a bit more informations :

  • Is it possible to add more than one issue from the target issue?
  • Have you set up a link between the issues?

As I know more about this I'll be able to help you more! 

Hi, yes the service desk project adds a link to the engineering team's project. The ticket is "caused by" as the link type. I do not have any plugins since I am hoping to do this with just automation that is provided. 

Florian PEREZ Community Leader Dec 04, 2021

OK so you have automation witch is a plugin.

I guess you're on cloud version since automation is given for free only on cloud version! I'll take some time tomorrow to do some tests but it should be some kind of :

When transition 

If status is 

Then 

Branch > On linked issue (you can chose all link or specify the link) 

Transition to status...

 

 I'm on my phone so I'll be not able to be more precise but with this you should be able to make some test and get something working 

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