Link Request with Alert

[Joanna]

Hey!

I would like to link an Ops alert (which I successfully created via a web request in the previous automation step) to the corresponding ticket that triggered this alert in the automation.

Something like: "Alert #9 is caused by Ticket-17" or "Alert #9 blocks Ticket-17". Is this possible?

Alternatively, is there a manual trigger that can link both together?

I would appreciate your help.

[Ken Young · Accepted solution]

Hi @Joanna 

In Automation, you can do the "link" between an incident ticket and the alert using this REST API and the Sent Web Request automation component

https://developer.atlassian.com/cloud/incidents/rest/api-group-linked-alerts/#api-jsm-incidents-cloudid-cloudid-v1-incident-issueid-alert-add-post

The specific URL I use is 

https://api.atlassian.com/jsm/incidents/cloudId/{{jsmCloudId}}/v1/incident/{{issue.id}}/alert/add

In the URL, I am passing our cloudID of our jsm instances, as well as the issue id of the incident that was created.

In my use cast, the custom data that I pass is the alert

{
"alertIds": [
"{{alertId}}"
]
}

Since it is an experimental API at the moment, the headers you need to added to the web request

ExperimentalApi: opt-in

Accept: application/json

Content-Type: application/json

Authorization: {{Your Authorization method i.e. basic, token, etc.}}

 Remember to delay the execution of subsequent rule actions until you get your response.  It is an asych operation to "link" the alerts so you may to add a delay or some other way to pause if you wish to confirm that the alert is linked to the incident.

Good luck.  Hopeful there will be a "lookup alert" or edit alert that makes this easier.