Jira Automation smart values for sending an email with url link to issue no longer working

[bruce chalupsky]

Hello,

I have a number of automations that email the teams when new items are created, these have links to the new backlog items.  

I recently needed to create a new version of an existing automation for when a specific type of issue is created every 3 months. The email that it generates does not have the url linked backlog item, only a blank space where the link should be.  The older automations work fine.

I've tried many different smart values and all create nothing but a blank space in the email, such as:

- <a href="{{issue.toUrl}}">{{issue.summary}}</a>

- {{issue.baseURL}}

- {{issue.url}}

What am I missing?

[Michel Neeser]

Hi @bruce chalupsky and welcome!

Actually, {{issue.url}} should work and is also mentioned in the documentation.

Did you try logging {{issue.url}} with the log action in your automation rule and check if you get a value? Also, is it possible to share a screenshot of your rule? This way, we can probably support you better.