Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Automation - Status Transition error "Destination status could not be resolved"


We're attempting to automate a status transition of a particular issue type when an update is sent via Salesforce. The actual transition does appear to work but we're getting an error in the log.

Rule and error attached.AutomationRule.png


My suspicion is that the error is occurring due to the number of times the issue has entered this state (Reopened - 4) and it's actually a bug with the report. But am I missing something?

Note: the issue does actually successfully transition to Reopened.

We are using Jira Cloud.

Kind regards and many thanks for any feedback.

2 answers

1 accepted

0 votes
Answer accepted

You need a global Transition to the reopened status, for this automation rule to work as desired.

Thanks for your feedback Danyal.

Forgive me but I'm not familiar with the concept of a "global" transition?
Is it simply the case that any status is permitted to transition to it?

If so, then i'm not sure why it would only be a log error and not actually fail completely.

Kind regards

Jack Brickey Community Leader Mar 05, 2021

agree. and the fact that the transition did actually occur tells me that either the automation worked or the issue was already in the status associated w/ reopened transition. I might consider improving your conditions a bit to align w/ your workflow. If you have an "All" transition into the status that is associated with reopening then it is pretty easy - just add a field condition to check that you are not already in your target open status. if you are not using an "all" transition then you need to consider the from statuses that you could be in when this rule triggers.

Thank you for the suggestion Jack,
I ended up adding a != Open status to the IF which appears to have resolved the issue.  

Many thanks for your help.

1 vote
Jack Brickey Community Leader Mar 05, 2021

As stated it appears that the transition is working correct? If so then I think it is just a false error which I have seen before when the automation doesn’t run cleanly. With that said I would recommend you do a couple of controlled tests on this just to try to understand the error. It would be interesting to use the log event action to capture of the incoming status. 

Thanks Jack, 

I will set a log event to capture the incoming status.
In theory it will always be transitioning from a Closed status due to the workflow of the issue. 

Kind regards

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events