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Jira Automation - Multiple Projects - Sprint start/end events - Rules stopped working Edited

Hi Community,

I'm hoping someone can help as I've tried troubleshooting and just can't figure out why a couple of the Jira automation rules which were running fine, stopped working about 3 weeks ago.

Both rules run across Multiple Projects and are triggered by either a Sprint started or completed event.

The only change which was made to these rules a few days before they were due to trigger was that an additional project was added to the list, but the same was added to 3 other rules (which are not triggered by sprint events but rather issue transitions) and they're still working fine.

Audit logs don't show the rules triggering at all, last activity is that edits were made (when I added the extra project).

Many thanks in advance.


P.S. Usage is way below limits (Currently at 58 and has never even reached 300/m).

JiraA_CloseIssuesOnSprintEnd.PNG

1 answer

Hi @Hany Gohary 

What license level of Jira Cloud are you on: free, standard, premium, or enterprise?

Have you tried to copy the rule and run it individually in the project (as a project-level rule) for the most recent change?  That would help know if this is a permissions issue.

If you remove the recently added project from the rule trigger, will the rule run again?

Best regards,

Bill

Curt Holley Community Leader Apr 29, 2021

I think automation rules pertaining to sprints are better being set as Single project rules anyway. Keeps it all local, so to speak.

If the sprints/boards filter multi-project info, then the automation would need to be multi-project as well. but that ups the complexity factor, for sure.

Like Bill Sheboy likes this

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