It is possible to create an automation rule than it creates a issue in another atlassian account?

[Jesús Rafael Martínez Jiménez]

I'm looking for to create an issue from my account to another JIRA account, and I don't know if this is possible.

[Callum Carlile _Automation Consultants_ · Accepted solution]

@Jesús Rafael Martínez Jiménez If you're wanting to create an issue in another instance, you would need to use the Trigger Webhook automation action and create an issue over the API

Here are some links which may help:

Create an API token - you will need to do this in your destination account, encode it and then will use this Basic auth token in your triggering webhook authorization

Create issue over the API 

[Jesús Rafael Martínez Jiménez]

Thank you, @Callum Carlile _Automation Consultants_

Let me check this option to try to implement it.

[Stefan Salzl · Accepted solution]

Hi @Jesús Rafael Martínez Jiménez 

just to clarify that we are on the same page:

with „in another account“ you mean create an issue „in the name of another user“ within the same jira instance/site?

Best
Stefan

[Jesús Rafael Martínez Jiménez]

Hi, @Stefan Salzl 

I mean, in a different instance, I need to replicate some when are created issues using Automation and I don't know if it's possible to do.

[Stefan Salzl]

So if it‘s a whole different site (which means the 2 instances have different domains) it‘s not possible with simple jira automation actions. If you are familiar with Rest API you I guess it would be possible.

Best
Stefan

[Jesús Rafael Martínez Jiménez]

Thank you so much for your answers, @Stefan Salzl 

[Adam Rivera]

I believe I am having a similar issue. I created an automation that creates a new issue on a different board/project in the same instance when a certain label is used. However, it does not copy over the summary, description or attachments. Any ideas?

[Stefan Salzl]

Hi @Adam Rivera 

My first guess without knowing the details would be that it’s a single project rule. In lrder to process in other projects than the one the rule was triggered the rule needs to be configured as a multi-project or gloabl rule. This can be done in the rule details.

Best
Stefan

[Callum Carlile _Automation Consultants_]

@Adam Rivera And if ^this is the case, you will need to amend this project scope via the global automations page (System > Global Automation), by selecting 'Multiple Projects' and then adding both the triggering and receiving projects to the scope in the Rule Details section