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Hello Every one, hope you doing well, we start a projet with JSM for our enterprise and we need to create a rule who say to notify us when one ticket is create more than 30 days and don't have a rapporter or all tickets that are not closed more than 30 days.
Someone can help me please.
Hi @Mohamed Mbaye ,
there are two options I can think of:
1. as @Natalya Ozhigova suggested a scheduled trigger should be used. However, I would modify the jql a little
This gives you all the tickets that are at least 30 days old, not resolved and are not assigned to anyone (I suppose that's what you meant).
For notification you can use e.g. the action "Send email"
That should do the trick.
2. Alternatively, you can create a filter with a jql like this:
project in (projectName) AND created<=startOfDay(-30d) AND resolution = Unresolved AND assignee is EMPTY
make sure you provide access to all people who need this information (maybe using a Jira group would be the best option)
Then you configure a Filter Subscription which sends the result of the filter to the chosen group as scheduled
or you ask people to subscribe if they wish.
Hope this helps
Just checking if your question is answered and the rule working as expected.
If so, please accept the answer(s) which helped you. That will help others in the future know if there are relevant answers when they have a similar need. Thanks!