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Issues with creation on a rule.

Hello Every one, hope you doing well, we start a projet with JSM for our enterprise and we need to create a rule who say to notify us when one ticket is create more than 30 days and don't have a rapporter or all tickets that are not closed more than 30 days. 


Someone can help me please.

2 answers

Hi @Mohamed Mbaye ,

there are two options I can think of:

1. as @Natalya Ozhigova suggested a scheduled trigger should be used. However, I would modify the jql a little


This gives you all the tickets that are at least 30 days old, not resolved and are not assigned to anyone (I suppose that's what you meant).

For notification you can use e.g. the action "Send email"image.png

That should do the trick.


2. Alternatively, you can create a filter with a jql like this:

project in (projectName) AND created<=startOfDay(-30d) AND resolution = Unresolved AND assignee is EMPTY

make sure you provide access to all people who need this information (maybe using a Jira group would be the best option)image.png

Then you configure a Filter Subscription which sends the result of the filter to the chosen group as scheduledimage.png

or you ask people to subscribe if they wish.

Hope this helps



Hello @Holger Rösch

Thanks you for your answers, I try it and it works. Very appreciate it :) 


Best Regards


Bill Sheboy
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Nov 04, 2023

Hi @Mohamed Mbaye 

Just checking if your question is answered and the rule working as expected. 

If so, please accept the answer(s) which helped you.  That will help others in the future know if there are relevant answers when they have a similar need.  Thanks!

Kind regards,

Hi @Mohamed Mbaye 

You can use a rule with the trigger "scheduled" (run rule once per day) and jql like this "created>=startOfDay(-30d) and created<startOfDay(-29d)". 


Hope it helps you




Hello @Natalya Ozhigova 


I try your solution and its works very well, thanks you for your answer  :)


Best regards. 


Like Natalya Ozhigova likes this

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