Issue commented for just Jira Services Desk

JAVA July 20, 2020

I want to apply a rule based in a new comment in Jira Services Desk that will be copied to related issue in a Kanban at Jira Software. However, the rule is including also new comments between Jira Software/Jira Software.

We have a limitation of 1000 action automation per month due to our plan. So, I would like to reduce the interaction for this rule but there is no way to configure the tigger.

1 answer

0 votes
Elad Ben-Noam August 4, 2020

Hi @JAVA ,

On the "rule details" inside your rule - you can select if the rule is "global" for all projects or only for a specific project.

Change the rule to run only on your Service Desk project and you're done :)


I hope it helps. :)


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