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Is there a way to modify users' email address with SIL?


Can't find a method for achieving this.

Maybe there are alternatives for an automated bulk change of the domain part of the email addresses? The instance is on-premise, version is v8.13.4

3 answers

2 accepted

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Answer accepted

Hi Bernd,

Thanks for clarifying that they're all internal users. As such, if you have access to the database, you can follow this helpful KB article:

As always, test in a non-production environment, and take a database backup.

Cheers, Jimmy

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Answer accepted

Are the accounts all internal accounts?  Or are they external, from LDAP or some other directory?

They are all internal accounts.

Ok, I ask because SIL can only act on stuff that's editable inside Jira. 

However, I don't think SIL can do it, as it's only really got issue handling functions.  I've not seen it used outside working with issues.

Hi Nic.  Could SIL be used to edit the email address of an inactive LDAP user account? 

Our on-prem data center uses an SSO add-on and users login to SSO with their email address. I have a user who left our company, returned and has been assigned a different user ID but the same email address. When this person tries to login to Jira, it wants to use his old inactive account.  

Hi Jimmy, hi Nic

Thank you for your answers! This will cut my search short.

If this is the most reasonable way to go then so it is.

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