Is there a way to modify users' email address with SIL?

[Bernd Lockermann]

Can't find a method for achieving this.

Maybe there are alternatives for an automated bulk change of the domain part of the email addresses? The instance is on-premise, version is v8.13.4

[JimmyVanAU · Accepted solution]

Hi Bernd,

Thanks for clarifying that they're all internal users. As such, if you have access to the database, you can follow this helpful KB article:

https://confluence.atlassian.com/jirakb/how-to-change-all-jira-internal-users-e-mail-domain-name-in-bulk-720635217.html

As always, test in a non-production environment, and take a database backup.

Cheers, Jimmy

[Nic Brough -Adaptavist- · Accepted solution]

Are the accounts all internal accounts?  Or are they external, from LDAP or some other directory?

[Bernd Lockermann]

They are all internal accounts.

[Nic Brough -Adaptavist-]

Ok, I ask because SIL can only act on stuff that's editable inside Jira. 

However, I don't think SIL can do it, as it's only really got issue handling functions.  I've not seen it used outside working with issues.

[Paul Gillis]

Hi Nic.  Could SIL be used to edit the email address of an inactive LDAP user account? 

Our on-prem data center uses an SSO add-on and users login to SSO with their email address. I have a user who left our company, returned and has been assigned a different user ID but the same email address. When this person tries to login to Jira, it wants to use his old inactive account.  

[Bernd Lockermann]

Hi Jimmy, hi Nic

Thank you for your answers! This will cut my search short.

If this is the most reasonable way to go then so it is.