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Is it possible to pull up customer information from a customers email address?

Edited

I am currently trying to change the reporter of issues coming in from the web channel on our project. The issues come in from a generic email and I can parse out the email address from the description and when I try to add the customer to the service desk I get an error saying they already exist.

jira_2.jpgjira_1.jpg

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I don't know if there is a better way to go about doing this or why I am getting the error message. Any insight would be appreciated.

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I am not sure if there is a more elegant solution to my goal but after some messing around with the automation, I ended up putting a .trim() on the end of the add new customer input and it no longer was giving me an error about the email already existing and everything else worked. I guess I consider this closed?

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