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Is it possible to pull up customer information from a customers email address?
Edited
I am currently trying to change the reporter of issues coming in from the web channel on our project. The issues come in from a generic email and I can parse out the email address from the description and when I try to add the customer to the service desk I get an error saying they already exist.
I don't know if there is a better way to go about doing this or why I am getting the error message. Any insight would be appreciated.
1 answer
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