Inactive user error from Webhook Data

[Simon Shtipelman]

Hello,

I am working on an automation that will take information from an incoming webhook and create a ticket based off of the payload in the webhook. I am running into issue with the setting a user custom field from the payload. Audit log says the user is inactive when I know the user is active (it is me). 

Here is the log with the payload data and error. Also the smartvalue I am using to set the user field:

Any help would be greatly appreciated. 

[Bill Sheboy · Accepted solution]

Hi @Simon Shtipelman 

After the privacy changes in Jira for GDPR, I do not believe it is possible to find a user from just their name alone.  Instead you need their account ID value to set an issue field.

Some possible work-arounds would be to:

• Send the account ID rather than the name with your webhook
• Using another web request in the rule, call the admin REST API to get all of the users, and then find your desired account ID with a match function
• Another work-around assumes the user has at least one other issue assigned: using JQL you can search for a user by name as it will get converted to the accountId.  Store the results with a lookup issues action, and then reference one of them to get the id with {{lookupIssues.first.assignee.accountId}}

Kind regards,
Bill

[Simon Shtipelman]

Thanks for the help. I had the external vendor send over the email address of the user instead of the name and that worked without having to send a web request to Jira.