Hello,
I am working on an automation that will take information from an incoming webhook and create a ticket based off of the payload in the webhook. I am running into issue with the setting a user custom field from the payload. Audit log says the user is inactive when I know the user is active (it is me).
Here is the log with the payload data and error. Also the smartvalue I am using to set the user field:
Any help would be greatly appreciated.
After the privacy changes in Jira for GDPR, I do not believe it is possible to find a user from just their name alone. Instead you need their account ID value to set an issue field.
Some possible work-arounds would be to:
Kind regards,
Bill
Thanks for the help. I had the external vendor send over the email address of the user instead of the name and that worked without having to send a web request to Jira.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.