In automation, can the description field be wiki markup instead of plain text?

[Jonathan Smith]

In Automation, one of my business units would like to modify the description field and insert @mentioned users before the issue is created.

• Description field displays as plain text in automation
• The purpose of this is to not use the 'created' notification scheme and instead mention users on parent tickets so assignees don't get 50+ sub task emails.

Is there a way in automation to make the description field wiki mark-up so I can achieve what the business is looking to do? Is there a better way in handling notifications overall?

Thanks,

Jonathan

[Stefan Salzl · Accepted solution]

Hi @Jonathan Smith ,

In order to mention users in fields you have to use the user´s accountID.

See a detailed description below:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/#Mention-a-user-in-a-field

Best
Stefan

[Jonathan Smith]

@Stefan Salzl The test users got the notifications as desired (after I added them to the project...). Thank you for your assistance.

[Jonathan Smith]

@Stefan Salzl Can this process work for Atlassian teams as well? I tried to insert the ID for the team, but it comes up as unknown user. 

[Jonathan Smith]

Mentioning a team in the wiki description field works fine, but again, I am trying to do this in the automation description field ;)

[Mark Segall]

Hi @Jonathan Smith - Automation doesn't have a wysiwyg editor.  However, if the field is configured for wiki renderer, you can pass formatting by using markdown.  For example, If I wanted to send something like:

My sample formatted text with:

• bullet 1
• bullet 2

It would look like this:

My *sample* _formatted_ text with:
* bullet 1
* bullet 2