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In automation, can the description field be wiki markup instead of plain text?

In Automation, one of my business units would like to modify the description field and insert @mentioned users before the issue is created.

  • Description field displays as plain text in automation
  • The purpose of this is to not use the 'created' notification scheme and instead mention users on parent tickets so assignees don't get 50+ sub task emails.

Is there a way in automation to make the description field wiki mark-up so I can achieve what the business is looking to do? Is there a better way in handling notifications overall?





2 answers

1 accepted

1 vote
Answer accepted
Stefan Salzl Community Leader Dec 10, 2022

Hi @Jonathan Smith ,

In order to mention users in fields you have to use the user´s accountID.

See a detailed description below:



@Stefan Salzl The test users got the notifications as desired (after I added them to the project...). Thank you for your assistance.

Like Stefan Salzl likes this

@Stefan Salzl Can this process work for Atlassian teams as well? I tried to insert the ID for the team, but it comes up as unknown user. 

Mentioning a team in the wiki description field works fine, but again, I am trying to do this in the automation description field ;)

4 votes

Hi @Jonathan Smith - Automation doesn't have a wysiwyg editor.  However, if the field is configured for wiki renderer, you can pass formatting by using markdown.  For example, If I wanted to send something like:

My sample formatted text with:

  • bullet 1
  • bullet 2

It would look like this:

My *sample* _formatted_ text with:
* bullet 1
* bullet 2

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