In Automation, one of my business units would like to modify the description field and insert @mentioned users before the issue is created. * Description field displays as plain text in automation * The purpose of this is to not use the 'created' notification scheme and instead mention users on parent tickets so assignees don't get 50+ sub task emails. Is there a way in automation to make the description field wiki mark-up so I can achieve what the business is looking to do? Is there a better way in handling notifications overall? Thanks, Jonathan

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In automation, can the description field be wiki markup instead of plain text?

Jonathan Smith

In Automation, one of my business units would like to modify the description field and insert @mentioned users before the issue is created.

Description field displays as plain text in automation
The purpose of this is to not use the 'created' notification scheme and instead mention users on parent tickets so assignees don't get 50+ sub task emails.

Is there a way in automation to make the description field wiki mark-up so I can achieve what the business is looking to do? Is there a better way in handling notifications overall?

Thanks,

Jonathan

Accepted answers

Stefan Salzl

Hi @Jonathan Smith ,

In order to mention users in fields you have to use the user´s accountID.

See a detailed description below:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/#Mention-a-user-in-a-field

Best
Stefan

All comments

Mark Segall_iqztfr

Hi @Jonathan Smith - Automation doesn't have a wysiwyg editor. However, if the field is configured for wiki renderer, you can pass formatting by using markdown. For example, If I wanted to send something like:

My sample formatted text with:

bullet 1
bullet 2

It would look like this:

My *sample* _formatted_ text with:
* bullet 1
* bullet 2

Stefan Salzl

Hi @Jonathan Smith ,

In order to mention users in fields you have to use the user´s accountID.

See a detailed description below:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/#Mention-a-user-in-a-field

Best
Stefan

Jonathan Smith

@Stefan Salzl The test users got the notifications as desired (after I added them to the project...). Thank you for your assistance.

Jonathan Smith

@Stefan Salzl Can this process work for Atlassian teams as well? I tried to insert the ID for the team, but it comes up as unknown user.

Jonathan Smith

Mentioning a team in the wiki description field works fine, but again, I am trying to do this in the automation description field