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In Automation, one of my business units would like to modify the description field and insert @mentioned users before the issue is created.
Is there a way in automation to make the description field wiki mark-up so I can achieve what the business is looking to do? Is there a better way in handling notifications overall?
Hi @Jonathan Smith ,
In order to mention users in fields you have to use the user´s accountID.
See a detailed description below:
Hi @Jonathan Smith - Automation doesn't have a wysiwyg editor. However, if the field is configured for wiki renderer, you can pass formatting by using markdown. For example, If I wanted to send something like:
My sample formatted text with:
It would look like this:
My *sample* _formatted_ text with:
* bullet 1
* bullet 2