If/Else block condition failing

[Moazzam Faisal]

I am trying to implement If/Else block for our service catalog but the condition is not meeting the criteria and failing. Need some guidelines to fix the issue. See the images below:

[Kathy Hart]

First, and very important question, is the "Does the issue require internal support?" field a Required field?

Or does it have a default value? 

If that is a Radio button, or Select List field, and it is not required, then there will be a None option that would not meet your conditions listed above and would cause the entire rule to fail. 

If you do not want that field to be required, then you will have to add a final Else action which tells the rule what to do if the ticket does not match either of those conditions. 

[Moazzam Faisal]

@Kathy Hart "Does the issue require internal support" is a Select list field, how do I make it a required field?

[Tim Perrault]

@Moazzam Faisal 

If company-managed

Go to project setting --> Issues --> Fields --> edit field configuration and require the field needed

if team-managed Go to project setting --> Issue types --> select the needed issue type --> find field and check the Required box

[Sam Harding]

Hi @Moazzam Faisal 

It sounds like the other answers in this thread have got you on the right track, in looking into whether the field has been set or is empty at the time of the rule execution.

It seems like perhaps the trigger is not the right one for what you are trying to achieve. At the time of the rule creation, the selection seems to be empty, and after the issue is created the user then goes and selects an option.

If that is the case, then updating the trigger to be "Field value changed" and selecting the "Does the issue require...." field in the configuration would be better suited. That way the rule will fire once the user has selected an option, and should not be blank at that time

Hope that helps
Sam

[Fabian Lim]

Hi @Moazzam Faisal

Welcome to the community!

The only thing I could think if is that the value is empty.  Is it a single select and are you making sure that is always entered?

[Moazzam Faisal]

@Fabian Lim its a select list field with the option of Yes or No, once the user selects one of these option, i want automation to kick in and follow the of condition.