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I need to trigger an automation When the ticket is transitioned after 4 days .

mohan.reddy
mohan.reddy May 04, 2022

I need to create an automation such that when ticket is in "Closed" and after 4days to that when some transition the same ticket to "Reopen". Then I need to create an new ticket in same project or we can clone it. But the main question is how can I trigger it only if ticket is transitioned after 4 days.

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Jack Brickey
Jack Brickey
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May 05, 2022 • edited

You could set up a daily scheduled rule and use JQL to check your condition. Something like this...

status was closed ON startofday(-4) and status != closed

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