You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I need to create an automation such that when ticket is in "Closed" and after 4days to that when some transition the same ticket to "Reopen". Then I need to create an new ticket in same project or we can clone it. But the main question is how can I trigger it only if ticket is transitioned after 4 days.
You could set up a daily scheduled rule and use JQL to check your condition. Something like this...
status was closed ON startofday(-4) and status != closed