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I have added an automation to re-open a JIRA issue when a comment is added by a customer to a r

Giselle Millan
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January 20, 2022

I have added an automation to re-open a JIRA issue when a comment is added by a customer to a resolved issue.  However, the they add the comment the issue is not re-opened, the log shows as an "error" 

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Pramodh M
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January 20, 2022

Hi @Giselle Millan 

Welcome to the Community!!

Is there transition present from (Resolved, Closed, Done, Canceled) to Reopen?

Make sure you have a transition

May I get the screenshot error of logs completely for an issue to troubleshoot the error

Thanks,
Pramodh

Giselle Millan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 20, 2022

Thank you Pramodh! I went back and reviewed the transaction and updated it from Reopen issue to Re-open ticket and this time it reopened it once I added the comment to a resolved issue.  The log now shows successful and I see the issue waiting for support.  Thank you so much!

Like Pramodh M likes this

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