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I have added an automation to re-open a JIRA issue when a comment is added by a customer to a r

Giselle Millan
Giselle Millan January 20, 2022

I have added an automation to re-open a JIRA issue when a comment is added by a customer to a resolved issue.  However, the they add the comment the issue is not re-opened, the log shows as an "error" 

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Pramodh M
Pramodh M
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January 20, 2022

Hi @Giselle Millan 

Welcome to the Community!!

Is there transition present from (Resolved, Closed, Done, Canceled) to Reopen?

Make sure you have a transition

May I get the screenshot error of logs completely for an issue to troubleshoot the error

Thanks,
Pramodh

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Giselle Millan
Giselle Millan January 20, 2022

Thank you Pramodh! I went back and reviewed the transaction and updated it from Reopen issue to Re-open ticket and this time it reopened it once I added the comment to a resolved issue.  The log now shows successful and I see the issue waiting for support.  Thank you so much!

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