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How to update the reporter field on a subtask created by automation rule

Jing Wang_u1nidf

Hello everyone,

I’ve created an automation rule triggered by an issue transition, which generates subtasks as part of the workflow. However, the Reporter on each subtask is automatically set to "Automation User," as that’s the Actor of the automation rule. To adjust this, I used an Edit Issue action to update the Reporter field to match the parent issue’s reporter, with the following JSON:

{ "fields": { "reporter": "{{triggerIssue.reporter}}" } }

Unfortunately, this returns an error:

"Unknown fields set during edit, they may be unavailable for the project/type. Fields ignored - Reporter (reporter)"

I’ve verified that the automation user has permission to update issues.

Does anyone have suggestions on how to resolve this?

Accepted answers

Trudy P Claspill

Hello @Jing Wang

Welcome to the Atlassian community.

Can you share with us screen images that show your entire rule, please? I'd like to see that to confirm that the context of the Edit action is actually the subtask.

Besides that, are these issues in a Team Managed project or a Company Managed project? You can get that information from the View All Projects page under the Projects menu.

If you view the subtask in the UI is the Reporter field visible on the screen and can you edit it manually?

If this is for a Company Managed project review the Permissions Scheme associated with the Project to confirm that the Modify Reporter permission is allocated to the Project Role atlassian-addons-project-access.

Also review the View and Edit Operations screens for the subtask issue type for this project and confirm that the Reporter field is on them.

All comments

Trudy P Claspill

Hello @Jing Wang

Welcome to the Atlassian community.

Can you share with us screen images that show your entire rule, please? I'd like to see that to confirm that the context of the Edit action is actually the subtask.

Besides that, are these issues in a Team Managed project or a Company Managed project? You can get that information from the View All Projects page under the Projects menu.

If you view the subtask in the UI is the Reporter field visible on the screen and can you edit it manually?

Also review the View and Edit Operations screens for the subtask issue type for this project and confirm that the Reporter field is on them.

Jing Wang_u1nidf

Yes, it is company managed project, I do have the following settings:

Jing Wang_u1nidf

Also I checked in the UI, it is said reporter can't be edited.

Jing Wang_u1nidf

Hello @Trudy P Claspill

Thanks for your reply, I am new here, replied my first message in the answer section. Hopefully you could see it

Trudy P Claspill

Thank you for the additional information.

Please provide screen images that show the entire rule so that we can accurately assess the scope of the steps.

Also, were you able to review the other item I recommended?

Also review the View and Edit Operations screens for the subtask issue type for this project and confirm that the Reporter field is on them.

You may have to request assistance from a Jira Administrator if you don't have any administrator access yourself.

Also, on the Rule Details page for this rule, who is specified in the Actor field?

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