How to update the Product Owner field so that it's the same as the creator of the ticket

[John Erickson]

Good day everyone,

Based on conditional logic I'm trying to update the Product Owner field so it equals the creator of the ticket. I have the conditional logic working, but I can't seem to have the Product Owner field update to equal the creator of the ticket.

I see the Assignee field has options, e.g., issue creator, but the Product Owner field doesn't.

Any feedback would be greatly appreciated.

Long story short I'm just wanting to automate the Product Owner field thus that it's the same as the creator of the ticket pending a Product Owner not a Developer created the ticket. Again, I have the pre-exisiting logic working.

I attached two images.

[Bill Sheboy · Accepted solution]

Hi @John Erickson -- Welcome to the Atlassian Community!

If that is a single-select, user field, please use the ... menu to the right of the field to select "Copy" and then select the field again to copy the value from the Reporter.

Kind regards,
Bill

[John Erickson]

Once again, thank you @Bill Sheboy. I greatly appreciate you. Out of curiosity is there any resource specific that you can direct me to better understand Jira Automations? I have all intentions of digging into this over the holidays pending work slows down.

[Kelly Arrey]

@John Erickson In case you haven't seen this yet: https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

[Bill Sheboy]

Yes, and...to what @Kelly Arrey suggested:

Although it can be cumbersome, read all the way down in the automation documentation.  Some things are quite well hidden, such as tips / tricks for using list iterators and the other example pages on smart value usage.  I recommend re-reading those at least quarterly.

Add community watches and read the articles in the Automation area of the community.  I recommend adding watches for the tag "automation" also, in general.

Monthly, check for defects / suggestions in the public backlog.  Here is a query I use to find automation ones for the last month.  The lastViewed clause helps when working your way through the list (so they are not displayed again after you have seen them).

project IN ( "Automation for Cloud", "Automation for Jira Server")
 AND created >= startOfMonth(-1)
 AND created <= endOfMonth(-1)
 AND lastViewed IS EMPTY
 ORDER BY Created ASC

Every day, check the Atlassian support pages to look for automation-related incidents.

Oops, I forgot my #1 method: create a test project and experiment to learn what does / does not work.  Preferably in a "free license" site (or test project) to avoid impacting your teams' projects.

[John Erickson]

Thank you @Kelly Arrey and @Bill Sheboy, I greatly appreciate you both!

[Kelly Arrey]

To paraphrase, "I regret that I have but one like to give for @Bill Sheboy's response above." :-)

A hearty "+1" to all of Bill's points. Our test project is called JSB (Jira SandBox) and we exercise it regularly.