Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to transfer files from ticket in Service desk to epic/story in Jira

We would like to have automation rule when a file is transferred from the Service Desk (Req) to an Epic.

What do we have today - a client opens a ticket in the Service desk, automation creating an epic with story and subtasks in Jira with all information from the ticket.

However, if the ticket includes files we are transferring them by "hand".

Expected behavior- we want this transfer to be a part of the automation scenario. 

Please advise how can we do it?


1 answer

1 accepted

0 votes
Answer accepted

Hi @Jenny Aharonov 

I don't believe this is possible in Cloud at this stage; see AUT-1030 for the current status of this suggestion!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Automation

New to Jira Automation - goodbye Cron (sort of), hello new project created trigger, new additions to

Hey Everyone! Simeon from the Automation team here. I'm delighted to share some new features and improvements that we are shipping to Jira automation (Cloud only). Firstly, @Sam Harding&nbsp...

2,826 views 10 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you