How to reload on rule execution

[Matthias Fleschütz]

Hi,

I configured automation rules that execute on impact's change of urgency or impact to calculate the priority.

Unfortunately rule execution is not triggering a reload of the UI, so the values shown to agents are inconsistent.

Is there any way to get agent's views to be reloaded?

[Mark Segall · Accepted solution]

Hi @Matthias Fleschütz - Unfortunately no.  Automation rules are purely back-end focused.  Atlassian added some auto-refresh enhancements as recently as January, but it isn't yet occurring consistently. 

I'm still training my users to manually refresh every time they edit/comment on an issue to be on the safe side.

[Matthias Fleschütz]

Thanks, yeah...digged my way through Atlassian's Jira and found

[JSDCLOUD-433] Auto-refresh and/or warn user if the ticket has changed - Create and track feature requests for Atlassian products. - open for 8 years

[JIRAAUTOSERVER-281] Reload the issue when an automation rule makes changes - Create and track feature requests for Atlassian products. - open since last year