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I configured automation rules that execute on impact's change of urgency or impact to calculate the priority.
Unfortunately rule execution is not triggering a reload of the UI, so the values shown to agents are inconsistent.
Is there any way to get agent's views to be reloaded?
Hi @Matthias Fleschütz - Unfortunately no. Automation rules are purely back-end focused. Atlassian added some auto-refresh enhancements as recently as January, but it isn't yet occurring consistently.
I'm still training my users to manually refresh every time they edit/comment on an issue to be on the safe side.
Thanks, yeah...digged my way through Atlassian's Jira and found