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How to migrate a free Cloud Jira to a Cloud Enterprise jira

Sharath
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February 24, 2021

Hello Team, 

 

We are currently using a free 10users Cloud Jira but we need to move to Enterprise cloud Jira. 

  • Having a free edition cloud Jira
  • Bought a licensed cloud Jira
  • Now, we need to migrate from free to Paid cloud Jira account.

Please help me guiding the same,  

2 answers

0 votes
Daniel Ebers
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February 28, 2021

Hi @Sharath

while there is documentation on exporting one Cloud site and importing to a new Cloud site I am wondering if this is really what the intention is.

Given the assumption your company upgraded from a free to a paid plan - would it not be like just changing the "tariff" in order to get all the features?
Unless you are intentionally giving up the old site name (assuming you had something like test in the URL you want to get rid of) it might be better to talk to Atlassian support first - if upgrading the "existing" site and changing the name would not be the better option.

If you really want to do it, here is some documentation on migrating projects from one Cloud site to another:
https://confluence.atlassian.com/jirakb/migrate-projects-from-one-jira-cloud-site-to-another-779160766.html

Regards,
Daniel

0 votes
Alexis Robert
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February 24, 2021

Hi @Sharath , 

 

if you have bought Jira Cloud for a new site, you can do a backup of your existing Free site and import it in your new paid site : https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/

 

If you've just converted your current Free site, there's nothing to do : the plan will change and you'll have access to all the paid features. Here's how to manage your plan : https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/

 

Let me know if this helps,

 

--Alexis

Sharath
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 24, 2021

Hello,

Thanks you for your response, I am looking for a steps to migrate Jira.. 

Please provide the confluence link to migrate Jira from a free site to Bought site

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