How to disable Automation Notifications

If my automation is updating any field value in the issue , it consider this as issue updated and sends notification to the assignee and reporter . How to disable these notification as its spamming the reporter/assignee mail box

 

 

4 answers

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2 votes
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Ignacio Pulgar
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Mar 01, 2023

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Alex Koxaras _Relational_
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Mar 01, 2023

I had totally forgotten about this! @Ignacio Pulgar is right. Try this instead!

Good job Ignacio!

Like Ignacio Pulgar likes this

I don't see that option, what am I missing? 🤔

no disable notification.png

2 votes
Evn Tomeny _Appfire_
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Mar 01, 2023

Hi Rasajna,

If I'm understanding correctly, you're going to need to update the notification scheme. You have "Reporter" and "Assignee" receiving notifications for "Issue Updated". You can probably safely remove everyone from "Issue Updated", and make sure they're in "Issue Transitioned", "Issue Commented", or whatever other actions you want to notify them about.

Notifying on every single issue update can be spammy even before you start putting Automations in place. I generally don't send this notification, but ultimately it's up to you.

0 votes
Alex Koxaras _Relational_
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Mar 01, 2023

Hi @Rasajna Meka 

If your automation is updating any issue, then the "Issue Update" event is being fired, which it sends out notifications to all the people you have under "Issue Updated" notification.

Imo you can't block this if you are using Jira Automation, since there is no option not to send out notifications. If you were using an app like JMWE, then you would have this functionality.

Is there any way to prevent the non-email notifications from cluttering up the UI? 

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yes, what Hugh said! 👍

0 votes
John Funk
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Mar 01, 2023

Hi Rasajna,

have them take themselves off from being watchers of the issue. Depending on your notification scheme, that should take care of it. But if they are watcher they will receive  everything.

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